Job Description

Overview

We are looking for a confident and customer-focused Front of House Supervisor to lead our cafe team and ensure smooth, efficient and friendly service during busy daytime operations. You'll be responsible for supporting the front of house staff, maintaining service standards, and helping create a welcoming atmosphere for every guest.

Key Responsibilities

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Supervise daily front of house operations to ensure smooth and professional service

- Lead by example during busy service periods , assisting with order taking, serving and clearing

- Support, train, and motivate the FOH team to deliver excellent customer service

- Manage staff breaks and task delegation to maintain workflow and coverage

- Handle customer feedback and resolve any issues promptly and professionally

- Liaise with kitchen staff to ensure effective communication and timely service.

- Oversee cleanliness, presentation and atmosphere of the cafe at all times

- Assist with opening and closing procedures, including cash handling and end of day reporting

- Ensure compliance with Health & Safety , Hygiene and Licensing regulations

Requirements

- Previous experience in a supervisory or senior front-of-house role, ideally in a busy cafe or restaurant

-Strong leadership and team management skills

- Excellent communication and interpersonal abilities

- Passion for customer service with a proactive and positive attitude

- Ability to stay calm and efficient under pressure

- Good working knowledge of till systems and handling cash/card transactions

- Flexibility to work across weekdays and weekends as needed

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Job Types: Full-time, Permanent

Pay: 13.50 per hour

Expected hours: 40 - 47 per week

Work Location: In person

Reference ID: Fox Cafe - Front of House Supervisor