Job Description

The Front of House Supervisor plays a key leadership role in delivering an exceptional member and guest experience at our high-end golf club. This position oversees daily clubhouse food and beverage operations, supports the front-line service team, and ensures that our standards of hospitality, presentation, and professionalism are consistently upheld. The ideal candidate is a hands-on leader with a strong service background, excellent communication skills, and an unwavering commitment to high level guest care.

This post is a 45 hour per week role.

Key Responsibilities

Supervise day-to-day front of house operations, ensuring smooth service throughout the lounge, dining room, bar, terrace & events. Coordinate daily shift plans, staff assignments, and service flow in alignment with expected business volume and club events. Maintain an exceptional atmosphere of cleanliness, organisation, and service readiness at all times.

Guest Experience

Provide a warm, professional, and personalised welcome to members and guests. Resolve member or guest concerns promptly and discreetly, ensuring satisfaction and protecting the club's reputation for excellence. Anticipate guest needs, delivering proactive and attentive service aligned with hospitality standards.

Team Support & Training

Assist with onboarding, training, mentoring, and ongoing development of service staff. Lead by example with polished service etiquette, product knowledge, and a member-first mindset. Monitor staff performance and provide constructive feedback to ensure consistency and professionalism.

Standards & Compliance

Uphold all service standards, club policies, and licensing regulations. Ensure accurate cash handling, POS procedures, and end-of-day reconciliation. Support adherence to health, safety, and hygiene standards across all areas of food and beverage service.

Collaboration

Work closely with the Food and Beverage Manager, Head Chef, and Events team to deliver seamless service for dining, tournaments, private events, and special functions. Participate in regular team meetings and provide input on operational improvements.

Qualifications & Experience

Minimum 2 years of supervisory experience in a top end hospitality, hotel, golf or similar private members' club. Strong leadership, communication, and interpersonal skills. Excellent organizational abilities and a high level of attention to detail. Ability to stay calm and professional under pressure. Knowledge of premium wines, spirits, and dining etiquette preferred. A passion for delivering outstanding hospitality and creating memorable guest experiences. Flexibility to work evenings, weekends, holidays, and key club events. A personal licence.
Job Type: Full-time

Pay: From 30,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount
Experience:

Leadership: 3 years (required) Bartending: 3 years (required) Team management: 3 years (required)
Licence/Certification:

Food Hygiene Certificate (required)
Work Location: In person