Job Description

Front of House Supervisor - Friday, Saturday and Sunday

If you've got experience of working in a busy bar or restaurant in a supervisory role, we want to hear from you!

Managing four rooms, across two floors, takes skill! We're looking for an assertive and positive person who can see the bigger picture but is also passionate about delivering excellent customer service every time.

You'll be a key-holder and responsible for running shifts so it's important you are confident and reliable. We'll provide product training but we'll expect you to deliver first class customer service from day one and for you to support and develop the wider team's confidence in this area.

You will be a naturally enthusiastic, outgoing 'people person' and possess the confidence to be able to train and inspire others.

It's a busy environment to work in and we're blessed with having discerning, friendly customers. If you love the buzz of working busy weekend shifts in a lively cafe-bar then this opportunity will be right up your street.

We are inviting applications from hospitality professionals who want to progress their careers. The successful candidate will be given professional development opportunities after their first year of service, such as WSET wine/spirits training.

Main responsibilities include:

Opening and closing and associated responsibilities, as required Supervising shifts; ensuring the highest standards of customer service Managing customer expectations and confidently dealing with any complaints to a positive outcome Manage online bookings, group bookings, walk-ins and attendance at small events within the cafe to ensure the best use of the space Ensuring that the atmosphere, ambience and customer experience matches the 'Cabinet Rooms' brand and meets the Directors' expectations Providing a warm welcome for all customers Providing support and training to members of staff in the delivery of excellent customer care; identifying where best practice should be shared and seeking guidance from the Directors when performance is not satisfactory Maintaining high standards of cleanliness and hygiene at all times, including personal hygiene

PAY & BENEFITS

Starting 13/hour Approx. 7-21 hours/week over one to three shifts Pension scheme Staff discounts on food and drink Concessions on festival tickets for friends and family Staff food for shifts longer than 6 hours Training opportunities

Qualifications & Experience

Proven supervisory experience in a restaurant setting Strong team management and leadership skills Extensive knowledge of food safety regulations Experience in serving and providing exceptional hospitality Familiarity with bartending and barista skills is a bonus

HOW TO APPLY

To apply for this role, please send us a copy of your CV.

Please note that if you are shortlisted, we will need you to provide us with the name, job title and email address for a professional reference from your current or most recent employer.

We welcome applications from our wonderfully diverse community.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview please let us know.

Job Types: Part-time, Permanent

Pay: From 13 per hour

Job Types: Part-time, Permanent, Zero hours contract

Pay: From 13.00 per hour

Expected hours: 14 - 21 per week

Additional pay:

Tips
Benefits:

Company events Company pension Discounted or free food Employee discount
Schedule:

Every weekend
Ability to commute/relocate:

Winchester, SO23 8SA: reliably commute or plan to relocate before starting work (required)
Experience:

Supervisor: 1 year (required)
Work Location: In person

Reference ID: FOHSJUN25
Expected start date: 27/06/2025