Job Description

We're looking for a friendly and dynamic hospitality professional to help run the floor at busy weekends. You'll have experience of working in a busy restaurant or bar so will know exactly what it takes to make sure the front of house runs smoothly, ensuring that our customers are kept well-attended and happy.

You'll be super efficient and able to spot exactly what needs doing and when. You'll be confident in co-ordinating a small team too, making sure everyone is pitching in and added the most value.

Finally, you'll be a people person and a natural when it comes to creating a warm, welcoming and relaxed environment for all our guests.

Main responsibilities include:

Opening and closing and associated responsibilities, as required Supervising shifts; ensuring the highest standards of customer service Managing customer expectations and confidently dealing with any complaints to a positive outcome Manage online bookings, group bookings, walk-ins and attendance at small events within the cafe to ensure the best use of the space Ensuring that the atmosphere, ambience and customer experience matches the 'Cabinet Rooms' brand and meets the Directors' expectations Providing a warm welcome for all customers Providing support and training to members of staff in the delivery of excellent customer care; identifying where best practice should be shared and seeking guidance from the Directors when performance is not satisfactory Maintaining high standards of cleanliness and hygiene at all times, including personal hygiene

PAY & BENEFITS

Starting 13/hour Approx. 14-21 hours/week over two to three shifts, including weekends Pension scheme Staff discounts on food and drink Concessions on festival tickets for friends and family Staff food for shifts longer than 6 hours Training opportunities

Qualifications & Experience

Proven supervisory experience in a restaurant setting Strong team management and leadership skills Extensive knowledge of food safety regulations Experience in serving and providing exceptional hospitality Familiarity with bartending and barista skills is a bonus
Job Types: Part-time, Permanent, Zero hours contract

Pay: From 13.00 per hour

Expected hours: 14 - 21 per week

Work Location: In person