Job Description

Job Ref:

MOL1259

Branch:

Mollie's Motel Diner Oxfordshire

Location:

Mollie's Motel Diner Oxfordshire , Oxfordshire

Salary/Benefits:

Pay Rate 10.50 to 12.41 per hour

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Morning Shift 7am till 3pm, Afternoon Shift 3pm till 11pm

Posted date:

27/08/2025

Closing date:

29/09/2025

WE ARE MOLLIE'S

Innovatively designed by Soho House, Mollie's is a growing family of twenty-first century motel-diners with big ambitions for expansion. In spirit, Mollie's was born in America - an offspring of the classic roadside motel and drive-in diner, a welcome stopover on a route to somewhere. We've borrowed the inviting red neon signs and the easy-going vibe, the burgers, the shakes, the bottomless coffee, a dash of nostalgia, but there's nothing old-school about Mollie's. Expect innovative digital check-in, EV chargers, designer rooms with a fresh Soho House look and affordable prices. Mollie's has already been named as the 'Best Budget Hotel' in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food Drink Awards, and was awarded the Catey Award for Best Use of Technology.



Following the success of its first sites in Oxfordshire and Bristol, a third site in Manchester is currently underway and a further ten locations are already earmarked as part of the immediate expansion plan to forge a new 'budget-luxe' sector in the travel and leisure industry.



Mollie's is now looking for a Front of House team member looking to build a successful career with an inventive, high growth brand at the forefront of the hospitality sector.

OUR PEOPLE

The Mollies' team are warm, welcoming and customer focused, passionate about exceeding expectations and maintaining the highest standards of service we hold ourselves to. They are proud to work at Mollie's and love to work collaboratively as a team to enhance the guest experience at every opportunity.



We are looking for candidates who are driven and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business.



You will be supported by state-of-the-art technology instead of legacy systems so we can create a seamless and logical way of doing things from the get-go. We want you to exceed your expectations. We will nurture your talent, encourage new skills and give you the tools to manage your future.



Mollie's is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to Mollie's.

REQUIREMENTS

Working as part of the Diner Team, your role is to make sure that our customers have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun, and make an impact. As part of our front of house team, you are on the frontline of the business, providing the Mollie's standard of service to our customers, in many cases, you will be the very first point of contact and as such are pivotal in setting the tone for the outstanding levels of customer service that we deliver.



As part of the role, you will be required to ensure your understanding of the customers experience is always upto-date and this may involve spending time shadowing colleagues in stores where appropriate.

KEY RESPONSIBILITIES:

Welcoming customers to the diner and building rapport with guests. Taking orders and serving food and drinks to our guests from the kitchen. Be informative and passionate in recommending dishes and drinks. Ensure you have thorough knowledge of menus and allergen information. Ensure you have thorough knowledge of the venue. Handle guest enquiries and communication courteously and professionally. Always follow service standards as laid out in the company operational policies. Inform the manager/supervisor of any complaints or issues immediately. Set up and breakdown service area according to company standards Support in all aspects of the guest journey To maintain a clean and professional appearance To be positive, always promoting the image of the diner

BENEFITS

Pay Rate 10.50 to 12.41 10% Tronc Scheme Mollie's Career Pathway programme including Paid qualifications Enhanced Company Maternity, Paternity and Adoption leave Company sick pay Free on-site parking Hospitality Rewards (Discounts Platform) Celebration Day- additional day of leave every after three years of service Complimentary meal every shift Unlimited free tea, coffee, and soft drinks every shift Discounted food and accommodation 24-hour access to our wellness programme Discounts on GHD and Cowshed products Length of Service Rewards Monthly awards scheme Up to 500 refer a friend scheme Birthday Reward

Make yourself at home at Mollie's Oxfordshire: 79 rooms designed by Soho House, a pop of colour, a dash of Conran, friendly lobby work spaces (help yourself to coffee - our own blend), cocktails, mocktails, masses of free parking, EV charging and a handy distance from the city. The Gloucestershire countryside is right on the doorstep.



In the diner next door, a big juicy dollop of classic Americana...all-day breakfast, brunch, lunch, dinner, a buzzy open kitchen, a heated terrace, the Mini Mollie's kids' menu. Just passing? For those on the road, we've added a Mollie's fast-track Grab Go. You're welcome.