Job Description

Company Overview

DoubleTree by Hilton is a leading name in the hospitality industry, known for our commitment to exceptional guest experiences and high-quality service. We are dedicated to creating a welcoming environment for both our guests and team members.

Summary

As a Front of House Team Member at DoubleTree by Hilton, you will be the first point of contact for our guests, providing outstanding service and ensuring a memorable stay. This role is vital in upholding our brand's reputation for excellence in hospitality.

Responsibilities

Greet guests warmly upon arrival and assist with check-in and check-out processes. Provide information about hotel services and local attractions to enhance guest experiences. Handle payments and guest inquiries and resolve any issues promptly and professionally. Maintain a clean and organised front desk area to ensure a welcoming atmosphere. Collaborate with other departments to ensure seamless service delivery throughout the hotel. Assist in managing phone calls and reservations efficiently.

Requirements

Previous experience in hospitality or customer service is preferred. Strong communication skills with excellent phone etiquette. Bilingual or multilingual abilities are a plus but not required. A passion for providing exceptional guest services and hospitality.
If you are ready to join a dynamic team that values your contributions, we invite you to apply today and become part of #TeamHilton!

Job Types: Full-time, Permanent

Pay: 25,480.00-25,792.00 per year

Benefits:

Canteen Company pension Cycle to work scheme Employee discount
Schedule:

Day shift Monday to Friday Night shift Weekend availability
Experience:

Hotel Reception: 1 year (required)
Work Location: In person

Reference ID: Front of House Team member ( Hotel Receptionist) Full Time (40- Hours).
Expected start date: 31/07/2025