Job Description

Brand

Holiday Inn

Contract

40 hours, 5 shifts out of 7, including late shifts, early shifts and weekends

Work location

Holiday Inn Liverpool, Lime Street

Reports to

Front of House Manager

What you'll be doing

The reception desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they made the right choice to stay with us. To deliver a great guest experience, a Reception Team Member will check in and out guests efficiently, and make sure they have all they need for a great stay.

Who you'll be working for

Holiday Inn Liverpool City Centre is located in the heart of Liverpool with access to all areas of the city only a short walk away, whether it is Music, Bars, Restaurants or Museums and Culture, we have it all!

At Holiday Inn Liverpool we provide a friendly, relaxed and welcoming atmosphere with an enthusiastic, caring and passionate team. We thrive on providing fantastic customer service and ensuring our guests stays are amazing. This is where you come in! Can you wow our guests? If so, this could be role for you.

The hotel is modern throughout and provides a variety of services ranging from Food & Beverage to Conferences, Private parties or Functions as well as high spec accommodation.

The Hotel has a family feel and a real sense of togetherness when looking to achieve our goals.

Our Values

At Centre Island you'll be joining a growing family of 9 hotels with over 600 employees. At Centre Island working at our branded IHG hotels we deliver the brand with Centre Island Values. All our employees are engaged, enthusiastic who have Centre Island personality.

We believe our values are an integral part of our business and our teams strive to always:

Act with

INTEGRITY

and

CARE

ENGAGED

with customers and colleagues alike Have

PASSION

and take

OWNERSHIP

in everything they do Strive to be

CREATIVE

to continuously improve

What we offer you!

28 Days Holiday pro rated and increases dependent on length of Service

Worldwide benefits programme for reduced price rooms & food and Beverage in IHG hotels

In house rewards and recognition program

Long Service Awards

Uniform provided

Career progression opportunities

Job Profile

Main Duties and Responsibilities:

1. Welcoming guests in a friendly, prompt and professional manner recognising new and also returning guests

2. Checking guests in, issuing room keys, providing information on hotel services and room location

3. Ensure required identification is taken from guests at check-in in line with local legislative requirements

4. Answer phones in a prompt and courteous manner

5. Up-sell rooms where possible to maximise hotel revenue

6. Answer, record and process all guest calls, messages, requests, questions or concerns

7. Record guest preferences in the system

8. Check guests out, including resolving any late or disputed charges

9. Accurately process all cash and credit card transactions using established procedures

10. Take action to solve guest problems/complaints using appropriate service recovery guidelines

This list is not exhaustive and other duties and responsibilities will apply.

Job Types: Full-time, Permanent

Pay: 12.80 per hour

Benefits:

Employee discount On-site parking
Experience:

Customer service: 1 year (preferred)
Work Location: In person