Job Description

Front of House Team Member

Proto Artisan Bakery is looking for a new employee to join our Front of House team in our St Albans bakery. We are looking for someone who will also, from time to time, be able to travel and work at our Ware bakery.

We are a dynamic bakery who is passionate about sourdough with no nasties. Established in 2020 in Ware, Hertfordshire, we specialise in fresh sourdough and pastries, baked daily on site in our open kitchen. Our St Albans bakery opened in September 2024.

We will serve delicious coffees, hot drinks, pastries and breads and will be a lively, local hotspot for customers to pop in and out, or to stay and socialise - our new team member needs to be familiar with customer service and be happy to run the Front of House on their own.

We will never get bored of saying "eat real bread" - we are looking for a new team member who believes the same.

Role & responsibilities

- Greeting and talking to customers

- Take customer orders and ensure you are able to answer any reasonable questions that they may have re: products and prices

- Prepare drinks as per customer requirements

- Maintain cleanliness and compliance with health and safety regulations in the bakery area

- Take customer payments and ensure customers leave the bakery satisfied

- Engage with customers, offering recommendations and sharing knowledge about our pastries, baking processes and offerings.

Requirements for the role

Prior experience in a customer service or food service role is essential Excellent communication and interpersonal skills Ability to work in a fast-paced environment Strong attention to detail for food preparation and presentation Ability to work a flexible schedule, including weekends (Sat and Sun) Ability to stand for long periods of time Ability to maintain composed and professional at all times.

Salary, working pattern and benefits

Salary - 12.50 per hour

Shift - part time, 20-25hrs per week, including weekend working. Overtime available.

Company pension

Discounted or free food

Employee discount

Job Types: Part-time, Permanent

Pay: From 12.50 per hour

Benefits:

Company pension Discounted or free food Employee discount
Schedule:

8 hour shift Day shift Every weekend Weekend availability
Experience:

Customer service: 5 years (required) front of house: 5 years (required)
Work Location: In person

Application deadline: 04/07/2025
Expected start date: 17/07/2025