Job Description

Front of House Team Member

ChristmasVille - Portsmouth

Immersive Octopus are the creative minds behind some of the most successful immersive experiences in recent years.

Recent collaborations include delivering 'Peaky Blinders: The Rise' for The Everywhere Group and 'The Paddington Bear Experience' for Path Entertainment, as well as working directly with the world's biggest Film Studios like Disney and Sony Pictures on creative development projects.

WWW.IMMERSIVEOCTOPUS.COM

Immersive Octopus are recruiting a friendly and enthusiastic Front of House Team to help bring alive "ChristmasVille", in the historic city of Portsmouth.

At ChristmasVille, the audience enter giant 19-metre domes and are immersed in adventures where theatre, ?lm and spectacular effects astound at every turn as they help awaken the festive magic of the Northern Lights in the Elf Emporium.

With dazzling projection, live performance, puppetry and music, this immersive adventure places the audience right at the heart of the story, for an experience that is playful, magical, and unforgettable.

The Front of House Team are instrumental in ensuring the audiences and welcomed to the experience and are immersed in the magical world. From the first checking of tickets, reaching their seats, through to the meeting of Father Christmas in his grotto.

Training and costumes will be provided to ensure the in-world experience is created for the audience by the front of house team, well before the performances start.

ChristmasVille

Training on-site: Dates TBC w/c 11th November
Previews: Monday 17th November - Wednesday 19th November
Press: Thursday 20th November
Shows: Friday 21st November 2025 - Sunday 4th January 2026

Location for both: Gunwharf Quays House, Portsmouth, PO1 3TZ

Rate:

14. Expected average hours per week = 38

Agreement:

Freelance, shift based work - Immersive Octopus freelance agreement.

Job Responsibilities:

Carry out the duties associated of the role, for a first-class production. Greet and engage with audience members, ensuring they feel genuinely welcomed to the venue and treated appropriately as an important and valued customer Check customers tickets and assist to resolve any arising issues. To be an integrated part of the immersive world, wearing production provided costume/uniform, and delivering the service in an interactive character style, suitable for the artistic vision. Ensure a seamless and quality audience experience for all guests. Communicate effectively with audience and team members to enhance the overall experience Box office and ticket management Ensure all public areas are kept tidy and presentable Assist with the access needs of customers as required Answer any queries and offer additional information regarding the production or other events taking place at the venue. To comply with the Company House Rules, Risk Assessments & Policies.

Key Skills & Experience

Experience of working as a Front of House team member in an immersive or site-specific production. Must be an approachable, proactive person with great communication skills Excellent customer service skills and ability to work well in a team Excellent organisational and multitasking abilities & problem-solving mindset with the ability to think on your feet Ability to remain calm and composed under pressure Must be available to work flexible hours, including evenings and weekends To supply current documentation or comply with a company funded DBS check.

Application:

How to apply: Please email your CV & one page (maximum) cover letter to the address below, stating the role and your name in the subject.

Contact email: recruitment@rodeoproductions.co.uk

Job Types: Full-time, Part-time, Freelance, Zero hours contract

Pay: From 14.00 per hour

Work Location: In person