Job Description

Introduction

MACK is a property management company that has a vision to be the leading force in providing a diverse range of safe, inclusive, and sustainable accommodation for all. To support our accommodation services, we also operate nationwide, delivering catering and laundry services.

The Role

We are looking for a friendly, reliable, and customer-focused individual to join our team as a Front of House Team Member. In this role, you will be the first point of contact for our clients, playing a vital part in creating a welcoming and positive experience. You will support the smooth running of daily operations, including meal service, housekeeping, and client interaction, ensuring high standards of service and cleanliness are consistently maintained.

This is a great opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service. We offer a supportive team culture and opportunities for career development within our organisation.

Key Responsibilities

Work collaboratively with colleagues to ensure smooth day-to-day operations. Prepare and set up dining areas for meal services throughout the day. Serve meals to clients in a professional and courteous manner. Clear and clean dining areas promptly after service. Carry out general housekeeping duties to maintain cleanliness and presentation across guest areas. Accurately log food temperatures and other relevant data using the Safer Food Score (SFS) system. Respond to guest enquiries and requests with professionalism and a helpful attitude.

Skills & Experience Required

Previous experience in a hospitality or customer-facing role is desirable but not essential. A proactive and flexible approach to work, with a willingness to learn. Excellent communication and interpersonal skills. Strong customer service focus with a friendly and approachable manner. Ability to work independently and as part of a team. Capable of managing multiple tasks and working under pressure.

Other Considerations:

Working Conditions:

The role involves standing for extended periods and performing repetitive tasks. Exposure to cleaning chemicals cleaning equipment.

It is important to MACK that all employees are aligned with the values of the company as follows:

o Do the right thing

Put our customers first Stand up for safety every day Be respectful, supporting, and caring Recognise and celebrate achievements
o Find a better way

Collaborate to find solutions Embrace the power and opportunity of diversity Generate options to maximise sustainability Commit to continuously improving
o Deliver it!

Take personal ownership for delivery Be bold and act with passion and purpose Focus on progress towards outcomes See it through!
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So, whilst recognising the importance of qualifications and experience, MACK requires all employees to demonstrate how they embody the values of the company.

MACK is committed to cultivating a diverse and inclusive workforce. We aim for our workforce to be truly representative of all sections of society, and for each employee to feel safe, respected and able to achieve their potential.

www.mackgroup.com

Job Type: Permanent

Pay: 12.21 per hour

Expected hours: 40 per week

Benefits:

Discounted or free food Free parking
Schedule:

10 hour shift
Work Location: In person

Reference ID: HR/PER/R056