Job Description

Job Ref:

BRI1121

Branch:

Mercure Daventry Court Hotel

Location:

Mercure Daventry Court Hotel, Daventry

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

16/05/2025

Closing date:

18/06/2025

Role Overview:

As the

Front of House Manager

, you will be responsible for ensuring an outstanding first impression and seamless guest experience from arrival to departure. You will lead and motivate the front desk team, maintain high service standards, and handle guest relations to enhance satisfaction and loyalty.

Key Responsibilities:

Oversee all front desk operations, including check-in, check-out, reservations, and concierge services. Lead, train, and develop the front-of-house team to deliver exceptional service. Handle guest inquiries, complaints, and special requests professionally and efficiently. Ensure a smooth and efficient operation of the reception area, optimizing staff schedules. Maintain a strong presence in the lobby, assisting guests and supporting staff as needed. Collaborate with other departments to ensure seamless service delivery. Monitor guest feedback and implement improvements to enhance the guest experience. Ensure compliance with hotel policies, health and safety regulations, and industry standards.

Requirements:

Proven experience as a Front of House Manager or similar role in the hospitality industry. Strong leadership, team management, and customer service skills. Excellent communication and interpersonal abilities. Ability to multitask and remain calm under pressure. Proficiency in hotel management software and reservation systems. A passion for delivering outstanding guest experiences.

Benefits:

Competitive salary and performance-based incentives. Employee discounts on hotel stays and dining. Opportunities for career growth and development. A supportive and dynamic working environment.

How to Apply:

If you are a dedicated hospitality professional with a passion for guest service, we would love to hear from you. Please submit your CV and a cover letter detailing your experience and suitability for the role to.

Join the Team at Mercure Daventry Court Hotel

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Are you looking for an exciting opportunity in a beautiful setting with a welcoming team? Mercure Daventry Court Hotel offers a fantastic environment to build a rewarding career in hospitality. Nestled within picturesque grounds near Drayton Water and the historic Saxon market town of Daventry, our hotel is an ideal location for individuals who enjoy working in a relaxed, yet dynamic atmosphere.



Our hotel features a range of facilities, including the Fuel Bar and Restaurant, a Leisure Club with a heated indoor pool, sauna, and steam room, creating a welcoming and enjoyable environment for both our team members and guests. Whether you're passionate about delivering excellent customer service, managing events, or creating delicious meals, there are a variety of roles where you can grow and develop your skills.


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Why Work with Us?

Work in a scenic, tranquil setting

: Situated in picturesque grounds with a beautiful inner courtyard, our hotel offers a peaceful yet engaging atmosphere where you can thrive.

Join a friendly and supportive team

: We pride ourselves on our warm and welcoming environment, both for our guests and our staff.

Great career development opportunities

: With a range of roles in hospitality, food and beverage, leisure, and management, Mercure Daventry Court Hotel offers numerous paths for professional growth.

Be part of a community

: With plenty of local attractions, including Silverstone, theme parks, and country parks, our hotel is part of a vibrant and diverse community.

Mercure Daventry Court Hotel is easily accessible from major transport links and just minutes away from the M1, making it the perfect location to work in the heart of the countryside while still being close to key locations and transport routes.


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Join Us

If you're passionate about hospitality and ready to be part of a dedicated team, we'd love to hear from you. Whether you're starting your career or looking to take the next step, we have opportunities for you to grow and succeed at Mercure Daventry Court Hotel.