Job Description

Job Ref:

BRI1142

Branch:

Mercure Liverpool Atlantic Tower

Location:

Mercure Liverpool Atlantic Tower, Liverpool

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

07:00-15:30 - 14:30-23:00

Hours per week:

40

Posted date:

31/05/2025

Closing date:

02/07/2025

Role Overview:

As the

Front of House Manager

, you will be responsible for ensuring an outstanding first impression and seamless guest experience from arrival to departure. You will lead and motivate the front desk team, maintain high service standards, and handle guest relations to enhance satisfaction and loyalty.

Key Responsibilities:

Oversee all front desk operations, including check-in, check-out, reservations, and concierge services. Lead, train, and develop the front-of-house team to deliver exceptional service. Handle guest inquiries, complaints, and special requests professionally and efficiently. Ensure a smooth and efficient operation of the reception area, optimizing staff schedules. Maintain a strong presence in the lobby, assisting guests and supporting staff as needed. Collaborate with other departments to ensure seamless service delivery. Monitor guest feedback and implement improvements to enhance the guest experience. Ensure compliance with hotel policies, health and safety regulations, and industry standards.

Requirements:

Proven experience as a Front of House Manager or similar role in the hospitality industry. Strong leadership, team management, and customer service skills. Excellent communication and interpersonal abilities. Ability to multitask and remain calm under pressure. Proficiency in hotel management software and reservation systems. A passion for delivering outstanding guest experiences.

Benefits:

Competitive salary and performance-based incentives woth upwards of 200pm. Employee discounts on hotel stays and dining. Opportunities for career growth and development. A supportive and dynamic working environment.

How to Apply:

If you are a dedicated hospitality professional with a passion for guest service, we would love to hear from you. Please submit your CV and a cover letter detailing your experience and suitability for the role to.

Join the Team at Mercure Liverpool Atlantic Tower Hotel

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Are you looking for a career in one of Liverpool's most iconic hotels? Mercure Liverpool Atlantic Tower Hotel offers an exciting opportunity to work in a landmark location with stunning views of the city's skyline. Our 12-story hotel, with 225 rooms, is situated in the heart of Liverpool's commercial district, opposite the Royal Liver Building and within walking distance of some of the city's top attractions, including The Cavern Club, Albert Dock, and Liverpool One.



As a part of our team, you'll have the chance to work in a dynamic and welcoming environment, offering everything from luxury guest services and fine dining to hosting conferences and events in our state-of-the-art meeting rooms. Whether you're interested in guest relations, food and beverage, or event planning, there are opportunities to grow and develop in various roles within our hotel.


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Why Work with Us?

Prime Location

: Work in a stunning hotel with some of the best views in Liverpool, just steps away from iconic landmarks and attractions.

Diverse Career Opportunities

: With 225 rooms and ten dedicated meeting rooms, our hotel offers a variety of roles across departments, whether in guest services, food and beverage, or event coordination.

Join a Supportive Team

: Our team is dedicated to providing exceptional service, creating a friendly and professional work atmosphere where you can develop your skills.

Exciting Work Environment

: Mercure Liverpool Atlantic Tower is located in the vibrant heart of Liverpool, offering the perfect balance of city energy and a supportive work environment.
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Join Us

If you're passionate about hospitality and looking to build your career in a thriving city, we'd love to hear from you. Whether you're starting your journey in hospitality or looking to advance your career, Mercure Liverpool Atlantic Tower provides the ideal place to develop and succeed.