Job Description

Job Ref:

BRI1120

Branch:

Mercure Sheffield St Pauls Hotel Spa

Location:

Mercure Sheffield St Pauls Hotel Spa, Sheffield

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

16/05/2025

Closing date:

18/06/2025

Role Overview:

As the

Front of House Manager

, you will be responsible for ensuring an outstanding first impression and seamless guest experience from arrival to departure. You will lead and motivate the front desk team, maintain high service standards, and handle guest relations to enhance satisfaction and loyalty.

Key Responsibilities:

Oversee all front desk operations, including check-in, check-out, reservations, and concierge services. Lead, train, and develop the front-of-house team to deliver exceptional service. Handle guest inquiries, complaints, and special requests professionally and efficiently. Ensure a smooth and efficient operation of the reception area, optimizing staff schedules. Maintain a strong presence in the lobby, assisting guests and supporting staff as needed. Collaborate with other departments to ensure seamless service delivery. Monitor guest feedback and implement improvements to enhance the guest experience. Ensure compliance with hotel policies, health and safety regulations, and industry standards.

Requirements:

Proven experience as a Front of House Manager or similar role in the hospitality industry. Strong leadership, team management, and customer service skills. Excellent communication and interpersonal abilities. Ability to multitask and remain calm under pressure. Proficiency in hotel management software and reservation systems. A passion for delivering outstanding guest experiences.

Benefits:

Competitive salary and performance-based incentives. Employee discounts on hotel stays and dining. Opportunities for career growth and development. A supportive and dynamic working environment.

How to Apply:

If you are a dedicated hospitality professional with a passion for guest service, we would love to hear from you. Please submit your CV and a cover letter detailing your experience and suitability for the role to.

Join the Team at Mercure Sheffield St Paul's Hotel Spa

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Looking for an exciting career in the heart of Sheffield? Mercure Sheffield St Paul's Hotel Spa offers a fantastic opportunity to be part of a dynamic and supportive team in one of the city's most renowned hotels. Located in the heart of Sheffield city centre, we're just moments away from major transport links and local attractions, making it a vibrant and convenient place to work.



With 169 modern rooms, an international restaurant, a luxurious Champagne Bar, and a full-service spa, we provide a diverse and exciting environment for individuals passionate about hospitality. Our hotel also offers a wide range of services, including spacious meeting rooms, an indoor pool, sauna, and fitness centre, making it an ideal place for both leisure and business guests.


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Why Work with Us?

Central Location

: Work in one of Sheffield's most prestigious hotels, right in the heart of the city, with easy access to local transport and attractions.

Diverse Career Paths

: Whether you're interested in guest services, event planning, food and beverage, or wellness, there are opportunities for you to grow and develop your skills.

Professional Growth

: Mercure Sheffield St Paul's is part of a global hotel brand, offering the chance to learn and grow within a leading hospitality company.

Excellent Facilities

: Work in a state-of-the-art hotel with a spa, restaurant, bar, fitness centre, and meeting rooms, offering a diverse work environment.
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Join Us

If you're passionate about hospitality, committed to delivering excellent guest experiences, and looking to work in an exciting city, Mercure Sheffield St Paul's Hotel Spa offers the perfect opportunity for you. Whether you're starting your career or looking for a new challenge, we provide a supportive environment where you can thrive and grow professionally.