Job Description

Front Office Coordinator

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the

Front Office Coordinator

, you will be detail-oriented and flexible to work on multiple tasks at a time to ensure the Front Office department is running efficiently. As our Front Office Coordinator, you will be responsible for providing support to the Front Office department by performing all administrative duties connected to the arrival, stay and departure of our external, internal and VIP guests and their queries.





As a

Front Office Coordinator

, you will receive:

Salary: 14.42 per hour

Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service! Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends) F&B discounts at our restaurants and bars (for your whole party) Two free meals per day Access to 40% of your pay before payday through Wagestream Recommend a friend scheme - up to 750! Vitality at work scheme with great gym discounts & more Ride to Work scheme & free cycling lessons 24/7 employee assistance programme Rota given 2 weeks in advance Departmental productivity & service incentive scheme Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas. Free dry cleaning for work uniform Annual Staff parties and events Company pension plan & award-winning training




The ideal candidate for the

Front Office Coordinator

will:


Have excellent interpersonal skills and the ability to connect with others Manage requests promptly, helpfully, politely and with a caring attitude Possess a good command of English and excellent communication skills (via written correspondence, phone and face-to-face) Proactively upsell and personalise the guests' stay and liaise with relevant departments to ensure guest satisfaction Complete tasks relevant but not limited to the guest cycle (e.g. administrative duties related to updating the Hotel Management System, check-in, stay, check-out and payment compliance) Ensure the business continuity and the guest's relationship with the hotel is intact upon departure Be organised and able to work well under pressure Be proficient in Microsoft Office and have excellent knowledge of Opera Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care Have previous experience as a

Front Office Coordinator

or Receptionist in a hotel


Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.