Job Description

Overview

We are seeking a dedicated Fulfilment/ Customer Service Operations Operative to join our dynamic team. The ideal candidate will possess excellent communication skills and a proactive attitude, ensuring exceptional service delivery to our clients. This role offers an opportunity to work within a fast-paced environment, being part of various warehouse operations and customer interactions. Candidates with experience in warehouse management systems, materials handling, and IT knowledge will find this position especially rewarding.

Responsibilities

Respond promptly and professionally to customer enquiries via phone, email, or in person Process orders, returns, and exchanges efficiently while maintaining accurate records Coordinate with warehouse teams to ensure timely shipping and receiving of goods Assist with load and unload activities using appropriate equipment Support warehouse management system data entry and updates Handle materials safely during handling and storage procedures Provide support for shipping & receiving operations, ensuring compliance with safety standards Collaborate with team members to resolve logistical issues and improve service quality Maintain organised workspaces and adhere to health and safety protocols at all times

Requirements

Proven experience in fulfilment and customer service within a warehouse or logistics environment preferred Knowledge of warehouse management systems (WMS) is highly desirable Ability to operate materials handling equipment safely (training provided if necessary) Complete all activities in relation to receiving goods Strong organisational skills with the ability to multitask effectively Excellent communication skills, both verbal and written Physical capability for heavy lifting and manual handling tasks Complete required stock replenishment standards and expectations Ensure all data entry into systems and databases is maintained
This role offers an engaging environment for individuals eager to develop their career within logistics and customer service sectors.

Job Types: Part-time, Permanent

Pay: 19,110.00 per year

Expected hours: 30 per week

Benefits:

Company pension On-site parking
Work Location: In person