Job Description

Company Description

"Why work for Pullman London St Pancras?

We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Overview of duties

Behaves and acts in an exemplary fashion, embodying the brand mind-set Welcomes guests and provides a high standard of service in the F&B point of sale or meeting rooms (co-meeting offer) Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour

Main responsibilities :

Customer relations

Provides a friendly and personalised welcome for guests Offers attentive service and adapts to any constraints guests may have Heeds any remarks made by guests and ensures follow-up Establishes good relations with guests, offering advice and fostering customer loyalty

Professional techniques / Production

Completes the following tasks: prepares the point of sale and preparation areas welcomes guests and provides waiter service cleans and tidies the restaurant and preparation areas after closing
Before every work shift, finds out about dish composition and any shortages Organises his/her work to suit fluctuations in numbers, events and guests Ensures the equipment used remains in good condition Complete regular floor checks and clear dirty trays from all levels Take & process all guest orders over the deck phone

Team management and cross-departmental responsibilities

Communicates and cooperates closely with the other departments (kitchens, bars, lobby, banquet etc)

Commercial / Sales

Is attentive to and respects guests' needs Helps increase customer loyalty through quality of service Conveys an attitude in tune with the brand, contributing to the friendly atmosphere of the restaurant and dining rooms Recommends and promotes the F&B and bar offers. In a wider context, is familiar with the hotel's services and latest offers

Management and administration

Takes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotel Helps manage crockery and appliances by avoiding breakages May be asked to help with inventories

Hygiene / Personal safety / Environment

Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations Respects the instructions and safety guidelines for the equipment used Applies the hotel's security regulations (in case of fire etc) Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)

Reporting line

Reports to Food & Beverage Services Manager



Qualifications

Education / Professional experience

Vocational degree in hospitality or F&B studies At least 3 years' professional experience Computer literate Language: fluent in the national language, operational English and a 3rd language would be a plus

Skills / Qualities

Ensure all staff embody the same mind-set by developing each individual's sense of

curiosity,

open-mindedness, interpersonal skills

and

sense of initiative

.

Guest oriented, service minded and attention to quality Sales acumen Good level of general culture Excellent presentation Team leader, a natural leader Well organised Autonomous Creative


Additional Information

Bonus Breaks

: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK

Pension Scheme

: Secure your future with our contributory pension plan

Employee Benefit Card

: Take advantage of discounted rates at Accor Hotels worldwide

Complimentary Meals

: Free meals provided whilst on duty

Wellness Perks

: Free access to the hotel gym

Employee Assistance Programme:

Confidential support available 24/7

Annual Leave

: Up to 33 days of annual leave per year (including public holidays)

Salary: 14.96 per hour (30,338 per annum) + monthly service charge


The successful candidate must already have eligibility to work in the UK