Job Description

This position, within our Front of House Team, is crucial to delivering exceptional hospitality to our guests and assist in maintaining a safe, secure and clean environment. The role requires the ability to communicate confidently with our guests and other staff, so excellent verbal and written skills are essential. This role includes manual handling.


You will be confident in dealing with guest requests and enjoy responsibility.


Provide a welcoming and effective check-in process for late arrivals, and early check outs adhering to standard operating procedures. Ensure all telephone calls as answered quickly and as efficiently as possible. Responsible for ensuring the accuracy of guest billing, financial transactions and end of day banking. Cleaning and maintain the hotel standards of our reception and public spaces as well as keeping areas tidy and presentable. Overnight security, to ensure the hotel site is secure. An understanding of health and safety as well as the ability to keep calm in challenging circumstances. Deal with in-house guest requests, recording all feedback for seamless shift handovers. Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges. Report any maintenance issues and check that the work has been completed and feedback to the guest. You will need to be confident to work alone and have the ability to use your own initiative.

Key measurables

Guest satisfaction scores Departmental Compliance H&S, GDPR and Legal compliance delivered as a pre-requisite.

Company Benefits

Staff rates and Friends and Family rates Staff meals on duty Onsite parking Cycle to work scheme (salary sacrifice) Tech scheme (salary sacrifice) Discounted Food and Beverage off shift Discounted Spa and Beauty treatments Referral scheme

Experience, skills and qualifications

Essential


Previous experience within a customer facing role. Strong communication skills Fluent written and verbal English PC literate Ability to commute to place of work Ability to work as a lone worker

Desirable


1 years' experience within a hospitality setting Experience of independent 4- & 5-star properties Formal hospitality qualification Experience of KPI delivery Working knowledge of PMS and/or EPOS systems Employer loyalty First Aid Certificate

Person specification

Guest focused Excellent attention to detail Calm under pressure Self-motivated Adaptable and resilient Able to think logically and problem solve Empathetic but robust Organised Natural communicator * Ability to work alone.