Job Description

Job Overview:

As a Hotel Team Member at Hampton by Hilton, you will play a dual role in ensuring exceptional guest experiences by handling both Food & Beverage (F&B) services and Front Desk Reception duties. You will be responsible for delivering friendly, efficient service while maintaining brand standards in all areas of operation.

Key Responsibilities:

Front Desk & Reception Duties:

- Welcome guests with a warm, professional demeanor and assist with check-in/check-out procedures.

- Handle reservations, room assignments, and process payments accurately.

- Respond to guest inquiries, requests, and complaints promptly and effectively.

- Maintain knowledge of hotel services, amenities, and local attractions.

- Answer phone calls, manage emails, and assist with administrative tasks as needed.

- Ensure the front desk area is clean, organized, and well-stocked with supplies.

Food & Beverage (F&B) Duties:

- Assist in the setup, service, and breakdown of the complimentary Hampton breakfast and other F&B offerings.

- Maintain cleanliness and organization of the dining area, ensuring compliance with health and safety standards.

- Replenish food, beverages, and supplies as needed.

- Provide friendly and efficient table service, addressing guest needs promptly.

- Operate the coffee station and assist with light food preparation when required.

- Handle cash and charge transactions for any paid F&B services.

Additional Responsibilities:

- Work collaboratively with housekeeping and maintenance teams to ensure smooth operations.

- Follow all hotel policies, safety protocols, and brand standards.

- Assist with night audit duties if required (for overnight shifts).

- Participate in training and team meetings to stay updated on procedures.

Qualifications & Skills:

- Previous experience in hospitality, front desk, or F&B service preferred.

- Excellent communication and customer service skills.

- Ability to multitask in a fast-paced environment.

- Basic computer proficiency (PMS, POS systems).

- Flexibility to work mornings, evenings, weekends, and holidays as needed.

- Positive attitude, team player, and problem-solving mindset.

Why Join Hampton by Hilton?

- Be part of a recognized and trusted global brand.

- Opportunities for growth and career development.

- A supportive and inclusive work environment.

- Competitive pay and benefits (based on location).

If you are passionate about hospitality and enjoy providing outstanding guest service in both F&B and front desk roles, we'd love to hear from you!

Job Types: Full-time, Permanent

Pay: 12.50 per hour

Work Location: In person