Job Description

Company:

Nearly New Cashmere Co

Location:

Masham, North Yorkshire

Nearly New Cashmere Co is a busy online sustainable fashion retailer and is looking for an Office and Customer Service Administrator to help with the smooth running of the digital sales and enquiries side of the business.

This position offers a unique opportunity to join a dynamic and purpose-driven small business, gain valuable experience in e-commerce and sustainable fashion, and grow with us as the role evolves. This role can also be undertaken as part of a Business Administrator apprenticeship.

Responsibilities

As our Customer Service Administrator, you will be responsible for:

Customer Support:

Providing exceptional service by responding promptly to customer queries via telephone, email, and live chat with a polite and professional manner. Occasionally shop work may be required.

Order Fulfilment:

Managing the daily processing and dispatch of online orders with precision and efficiency.

Returns Management:

Handling customer returns and other incoming post to ensure items are processed swiftly and accurately.

Event Coordination:

Planning, booking, and preparing for events across the country, including packing and logistics.

Stock Management:

Overseeing stock levels, maintaining a organised stockroom, and ensuring products are regularly restocked.

Office Administration:

Monitoring and replenishing office supplies, managing invoices and receipts, and liaising with shipping and service providers.

Payroll Administration:

Supporting the processing of payroll in a timely and accurate manner.

Requirements

We are looking for a highly organised, detail-oriented, and motivated individual with:

A

high standard of education

. Advanced

digital literacy

, confident with Apple devices (iMacs, iPhones) and relevant applications.

Excellent verbal and written communication skills

. A natural ability to

multitask

, remain calm under pressure, and adapt to a fast-paced work environment.

Reliable transport

for daily on-site work in Masham. Strong ability to

work independently

while thriving as part of a team.

Preferred Skills and Experience

While not required, the following would be advantageous:

Previous experience in

customer service

or

business administration

. Knowledge of

Shopify

or similar e-commerce platforms. A passion for sustainable fashion and retail.

Personal Qualities

The ideal candidate will have:

A confident and enthusiastic attitude. A proactive and positive approach to tasks. Strong organizational skills and attention to detail. A collaborative mindset and genuine interest in fashion.

Expected Start Date:

September 2025

Work Schedule:

Full-time, Monday-Friday, based on-site at our Masham office.

This role is perfect for someone passionate about fashion, sustainability, and delivering outstanding customer experiences. If this sounds like you, we'd love to hear from you!

This role can also be undertaken as part of a Business Administrator apprenticeship, providing a valuable opportunity to gain hands-on experience while earning a recognised qualification. Salary may be adjusted if the apprenticeship route is pursued.

Job Types: Full-time, Permanent

Pay: 25,000 - 28,000.00 per year depending on experience and suitability for the role.

Benefits:

Company pension Employee discount On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Ripon, HG4 4ET: reliably commute or plan to relocate before starting work (required)
Education:

A-Level or equivalent (required)
Work Location: In person

Reference ID: Office and Customer Service Administrator

Job Types: Full-time, Permanent, Apprenticeship, Graduate

Pay: 28,000.00-30,000.00 per year

Benefits:

Company pension Employee discount On-site parking
Ability to commute/relocate:

Ripon HG4 4ET: reliably commute or plan to relocate before starting work (required)
Education:

A-Level or equivalent (preferred)
Experience:

customer service: 1 year (preferred)
Work Location: In person