Website Administrator – E Commerce & Customer Support

Bradford, ENG, GB, United Kingdom

Job Description

Website Administrator - E-commerce & Customer Support

Location:

Bradford

Employment Type:

Full-time / Part-time

Company:

Shiffonz

Industry:

Fashion / Retail / E-commerce

About Us



At Shiffonz, we don't just create clothing, we create stories in fabric. With a growing presence in modest and luxury fashion, our goal is to deliver warmth, beauty, and elegance through every customer experience. Now, we're looking for someone who shares that same heart to help us manage our online platforms and customer interactions with care and precision.

Role Overview



As our

Website Administrator

, you will join our small, passionate team. You'll be responsible for supporting our day-to-day online operations, responding to customer inquiries, managing orders, and helping our digital shop run smoothly.

This role requires an individual who remains calm under pressure, communicates thoughtfully, and is eager to grow with the brand.

Key Responsibilities



Manage and update product listings across e-commerce platforms Process online orders and handle returns efficiently Communicate with customers via email, chat, and phone Ensure all data entry is accurate and up to date Upsell and recommend products when appropriate Track customer feedback and suggest ways to improve service proactive & solution-oriented Excellent time management skills

Who You Are



Proficient in written and spoken English Friendly, calm, and people-first in approach Highly organized with attention to detail Comfortable using e-commerce platforms Familiar with Gmail, spreadsheets, and basic tech tools Experience in retail, admin, or customer service is a bonus Willing to learn and adapt as the brand evolves

Why Work With Us



Supportive, creative environment Opportunities to grow and try new ideas A brand that values kindness, grace, and purpose Occasional in-store perks and events

To Apply



Please submit your CV and a short message on why you'd love to join Shiffonz. If this sounds like you or someone you know and don't hesitate to get in touch. Let's build something meaningful together.

Job Type: Full-time

Pay: 24,420.00-45,261.55 per year

Additional pay:

Performance bonus
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 07/08/2025

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Job Detail

  • Job Id
    JD3507554
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bradford, ENG, GB, United Kingdom
  • Education
    Not mentioned