Website Administrator - E-commerce & Customer Support
Location:
Bradford
Employment Type:
Full-time / Part-time
Company:
Shiffonz
Industry:
Fashion / Retail / E-commerce
About Us
At Shiffonz, we don't just create clothing, we create stories in fabric. With a growing presence in modest and luxury fashion, our goal is to deliver warmth, beauty, and elegance through every customer experience. Now, we're looking for someone who shares that same heart to help us manage our online platforms and customer interactions with care and precision.
Role Overview
As our
Website Administrator
, you will join our small, passionate team. You'll be responsible for supporting our day-to-day online operations, responding to customer inquiries, managing orders, and helping our digital shop run smoothly.
This role requires an individual who remains calm under pressure, communicates thoughtfully, and is eager to grow with the brand.
Key Responsibilities
Manage and update product listings across e-commerce platforms
Process online orders and handle returns efficiently
Communicate with customers via email, chat, and phone
Ensure all data entry is accurate and up to date
Upsell and recommend products when appropriate
Track customer feedback and suggest ways to improve service
proactive & solution-oriented
Excellent time management skills
Who You Are
Proficient in written and spoken English
Friendly, calm, and people-first in approach
Highly organized with attention to detail
Comfortable using e-commerce platforms
Familiar with Gmail, spreadsheets, and basic tech tools
Experience in retail, admin, or customer service is a bonus
Willing to learn and adapt as the brand evolves
Why Work With Us
Supportive, creative environment
Opportunities to grow and try new ideas
A brand that values kindness, grace, and purpose
Occasional in-store perks and events
To Apply
Please submit your CV and a short message on why you'd love to join Shiffonz. If this sounds like you or someone you know and don't hesitate to get in touch. Let's build something meaningful together.
Job Type: Full-time
Pay: 24,420.00-45,261.55 per year
Additional pay:
Performance bonus
Schedule:
Monday to Friday
Work Location: In person
Application deadline: 07/08/2025
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