Job Description

:

Revival is a e-commerce drinks brand with a focus on hydration, vitamin's and wellness. We are growing extremely fast both domestically and internationally and we currently trade in UK, EU, and UAE.

In addition to the geographical expansion we are aggressively growing our product range with a packed and exciting range of innovative products launching over the next 12 months.

The company just celebrated its 8th birthday and whilst we have achieved a lot in a relatively short space of time, we have very ambitious plans and expectations for the coming years and we aim to continue our track record of strong growth.

Joining at this stage provides a unique opportunity to define a role and be an integral part in our growth. Top performers can expected to be rewarded financially and though promotions in an accelerated manner to match individual and company success.

This is a demanding role in a high paced, results focused environment.

Title: General Manager

Hours: Permeant (Full Time)

Location: Portishead

The company adopts a flat structure and you will report directly to the CEO. You will be managing a team of 14 and individuals across all areas of the business

We are seeking an experienced General Manager who is looking to join a growing, International business and has the desire to progress into global general management role.

Due to natural attrition we are seeking a Manager to manage the day to day operations of the business.

The role is very broad and will encompass:

Building out the team (recruitment) Managing other members of staff and all functions of the business Managing operation risk Driving efficiencies and helping with both domestic and international growth. Responsible hitting business growth targets
The successful candidate will be involved will be responsible for developing and managing all functions and building out our teams/hiring .

Responsibilities of the role:

E-commerce Strategy: Develop and execute innovative e-commerce strategies aligned with the company's overall goals and vision. Identify new market opportunities, analyse consumer trends, and implement measures to enhance our online presence. Website Management: Oversee the day-to-day operations of our e-commerce website. Ensure product listings, pricing, and promotional campaigns are up-to-date, and the website offers a seamless and user-friendly shopping experience. Digital Marketing: Collaborate with the marketing team to devise and implement effective digital marketing campaigns, including SEO, SEM, email marketing, social media advertising, and affiliate marketing to drive website traffic and increase customer acquisition. Retention: Working with the retention team to ensure we are excelling in this remit, our business model is very dependant on repeat sales and it is critical we are successful in this department. Customer Experience: Champion an exceptional customer experience throughout the buying journey. Monitor and optimize customer service processes, resolve escalated customer issues, and proactively address any potential roadblocks to ensure customer satisfaction. Analytics and Reporting: Utilize data analytics tools to track key performance indicators (KPIs) and generate insightful reports. Use data-driven insights to identify areas for improvement and make data-backed decisions to enhance overall performance. Inventory Management: Collaborate with the operations team to ensure efficient inventory management, including stock levels, warehousing, and fulfilment processes to maintain adequate product availability. Operation oversight: Across all business functions ensuring smooth and efficient processing and function. To excel at this role the candidate must learn all functions to be able to provide coverage and support People Management: The scope of this role is to be a manager across all departments. Thus, expectations for this hire include year end reviews for staff, hiring, managing holidays / coverage, approving leave and monitoring hours. Oversight to ensure all members of staff are working towards companies' objectives and are motivated and happy.
What we are looking for:

Candidates with 7+ years experience, exceptional candidates with less will be considered, however individuals with less than 5 years experience will not be eligible for this role. Role will fit a candidate who already has management experience and is looking to step into a role with more responsibility Strong working knowledge of processes and optimisation will be viewed favourably Start up experience and working within in ecommerce will be highly advantageous Experience working in a high pace demanding role Solid interpersonal and communication skills Ability to learn new systems / concepts quickly and create innovative solutions and come up with ideas across the marketing spectrum. Must be committed to the long term success of the business, able to work in a small team with a flat structure. Is able and willing to move into a more senior management position in the coming years. This individual will be the most senior person in the office day to day. They must be confident and able to work autonomously Knowledge of PPC, digital marketing, general ecommerce, shopify and amazon will be viewed very favourably

We are a data driven company and any candidate must be comfortable with large data sets - advanced proficiency with excel will be highly advantageous

SALARY & PACKAGE

Up to 75,000 (depending on experience)

Annual Salary Reviews

Discretionary Bonus Scheme

Accelerated Progression Path

Working week: Monday - Friday

Working hours: 8.00am - 5.00pm

Job Type: Full-time

Additional pay:

Performance bonus
Benefits:

Company pension
Schedule:

Monday to Friday
Experience:

Management: 5 years+ (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Ability to Commute:

Portishead (required)

NB. This role is 5 days a week in the office, there is not option for hybrid working

Job Type: Full-time

Pay: Up to 75,000.00 per year

Benefits:

Company pension
Application question(s):

This job is 5 days a week in our offices in Portishead, there is no option for hybrid working We are a data driven company and this role requires an individual with strong experience working with large data sets. Having advanced excel skills will be viewed favourably
Experience:

Management: 3 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person