Job Description

Job Summary

Busy Outdoor Centre Celtic Harmony Camp near Hertford is seaking a General Manager to oversee our operations and drive the success of our events for schools, public corporate and community groups. The ideal candidate will possess strong leadership skills, exceptional organisational abilities, and a proven track record in leisure tourism and sales management. As a General Manager, you will be responsible for ensuring that our busy events program meets its sales targets while providing an outstanding customer experience.

Responsibilities

Lead and manage all aspects of operations, including The Woodland Bistro and Brickendon Disc Golf, ensuring efficient processes and high standards of service. Supervise and motivate staff, fostering a positive work environment that encourages teamwork and professional growth. Develop and implement effective sales strategies to achieve revenue goals. Monitor inventory levels and coordinate with suppliers to ensure product availability. Maintain high standards of merchandising, presentation, and cleanliness throughout the store. Handle customer inquiries and complaints with professionalism and courtesy, demonstrating excellent phone etiquette. Conduct regular performance evaluations for staff members, providing constructive feedback and support for development. Prepare reports on sales performance, inventory management, and staff productivity for upper management review. Ensure compliance with health and safety regulations as well as company policies.

Qualifications

Proven experience in events and leisure management leading by example. Excellent time management skills with the ability to prioritise tasks effectively. Strong leadership qualities with experience in supervising and training teams. Highly organised with attention to detail in all aspects of work. Proficient in selling techniques with a passion for driving sales growth.
Please check our webpage celticharmony.org

Job Types: Full-time, Permanent

Pay: 37,000.00-45,000.00 per year

Benefits:

Company events Company pension Free parking On-site parking
Schedule:

Monday to Friday Weekend availability
Experience:

Events management: 5 years (required) leisure outdoor business: 3 years (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person