Job Description

VISITOR CENTRE GENERAL MANAGER

To develop and drive forward our Visitor Centre, bar and restaurant ensuring high standards of food and service are maintained whilst retaining a personable and friendly approach.

Duties:

Manage day to day operations, drive revenue and collaborate on exciting events

Ensure the Team provide a professional, friendly and welcoming service to all guests

Ensure staff are trained to deliver the standard of service appropriate and excellent customer service

Ensure staff are managed, trained and motivated to sell effectively and maximise revenue opportunities

Recruit, develop and train staff as required, including supervisory staff

Rota service staff ensuring a Supervisor is designated for every shift

Control staff costs to deliver required profitability

Identify areas for staff training and development, providing coaching and organising training as appropriate

Ensure adherence to Health and Safety procedures to ensure the safety of employees and guests at all times

Ensure an up to date document detailing F&B Standard Operating Procedures is maintained

Skills:

Effective team leadership/motivation skills

Able to communicate confidently at all levels

Able to work on own initiative

Organised and able to plan ahead

Good timekeeper

A proven record in problem solving

Bar/Cellar Management experience

Good numeracy and literacy skills

Excellent accuracy and eye for detail

Passion for beer and brewing

Key Competencies:

Proven managerial / leadership in hospitality

Excellent communication skills Organised
Excellent customer service skills

Experience:

Essential

Proven leadership in hospitality Excellent communication and customer service skills

Desirable

Current First Aid Certificate

Personal Licence to sell alcohol

Job Type: Full-time

Benefits:

Company pension Discounted or free food Employee discount On-site parking
Work Location: In person