Job Description

Ready to lead with purpose?

We're looking for a strong, people-first leader to take the reins of our flagship store and drive real impact. If you're passionate about retail done properly -with standards, warmth and heart -this is your moment.

At

Brown's Natural Pet Store

, we've always been more than a pet shop. We're a trusted destination for pet parents looking for expert guidance, exceptional service, and products that truly make a difference to their pets' lives.

We're now seeking a

General Manager

(often called a Store Manager in other retailers) to lead our flagship Ferring store. This is a senior leadership role within our Retail Team, responsible for delivering outstanding customer experience, driving operational excellence, and leading a passionate team.

Key Responsibilities

Leadership & Team Management

Support and empower the store team to continue delivering exceptional service and product expertise Maintain and reinforce the store's positive, motivated, and accountable culture Ensure ongoing performance standards and training requirements are upheld

Customer Experience & Standards

Safeguard the high service standards our customers know and trust Ensure the store remains a welcoming, well-presented environment at all times Support the team in keeping product knowledge fresh and consistent across all customer interactions

Operations & Store Performance

Oversee daily store operations, ensuring smooth and efficient running Monitor store performance, looking for opportunities to increase customer spend and engagement Ensure stock is well-managed in collaboration with the Warehouse team Maintain high housekeeping, visual merchandising, and health & safety standards

Campaigns & Events

Support the delivery of in-store campaigns and community events Work with Support Team departments (Content, Visual Merchandising, Warehouse) to ensure consistent execution
Alongside your application please add a brief supporting statement - In 3-4 sentences, tell us why you'd be a great fit for the General Manager role at Brown's.

Job Type: Full-time

Pay: From 28,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension Employee discount Free parking
Application question(s):

Are you able to work full time on-site including weekends? Have you managed a team of 3 or more people in a customer focused environment? Have you previously worked at a Store Manager/ General Manager level?
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 12/08/2025
Expected start date: 01/09/2025