Job Description

General Office Administrator

Location: Sighthill Industrial Estate
Full-time

About Us

Islander is a Scottish lifestyle and design brand working with Harris Tweed and other high-quality materials to create handbags, footwear, and accessories. Alongside our retail stores and workshop experiences, we operate a growing wholesale business supplying independent retailers across the UK.

We're looking for a

General Office Administrator

to join our team. This is a varied role where you'll keep the office running smoothly, support day-to-day admin, and provide additional help to our wholesale department.

The Role

You'll be responsible for customer-facing admin -- from answering emails and phone calls to placing orders and managing bookings -- while also assisting the wholesale team with order processing, invoicing, and account support. This is a great opportunity for someone who enjoys multitasking and being at the heart of a busy, creative business.

What You'll Do

Answer customer emails and phone calls in a professional, timely manner Place customer orders and manage bookings (e.g. workshops, events, or trade appointments) Maintain and update company records, spreadsheets, and databases Support the wholesale team with: Processing orders and generating invoices Updating sales records and customer accounts Chasing payments and checking order status Preparing product information for stockists Help with trade show preparation and logistics (when required) Provide cross-departmental support (operations, retail, marketing) when needed

About You

Previous experience in an admin, office support, or customer service role Highly organised with excellent attention to detail Confident using MS Office (Excel, Word, Outlook); familiarity with CRM or order systems is a plus Strong communication skills -- both written and verbal, with a customer-friendly manner Comfortable working across multiple tasks and supporting different teams A positive, can-do attitude with willingness to "muck in" where needed Experience in retail, wholesale, or small business environments is helpful but not essential

What We Offer

Staff discount on Islander products 35 days holiday Private Health Insurance
If you're organised, reliable, and enjoy a mix of customer service and office support, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: Up to 28,000.00 per year

Benefits:

Employee discount Free parking Private medical insurance
Language:

English (required)
Work Location: In person