Job Description

JOB DESCRIPTION

TITLE:

PCN General Practice Assistant (GPA)

REPORTS TO:

PCN Clinical Directors, PCN Clinical Leads, PCN Manager

ACCOUNTABLE TO:

PCN Board Members

KEY RELATIONSHIPS

PCN Leadership Team, PCN ARRS Team, Practice Managers, Practice Reception and administration teams, Patients, External service providers, suppliers, and other stakeholders, GP Partners, ICB, Clinical teams Management teams.

SALARY:

13.50 per Hour

CONTRACT:

Permanent (8 hours/week)

WORKING PATTERN:

Covering Saturday HUB (9-5)

LOCATION:

PCN wide:

Addington Road Surgery.

Forge Close Surgery.

Pickhurst Surgery.

Station Road Surgery.

Wickham Park Surgery.

SUMMARY OF POSITION:

Job description

PCN General Practice Assistant (GPA) Primary Care networks are newly formed groups of GP practices working collaboratively to provide enhanced and diverse services to patients. They are evolving and receiving government investment to support their development. This is an exciting time to join PCNs with the range of services and additional roles, only increasing over the next few years. This an exciting opportunity for an enthusiastic and forward-thinking General Practice Assistant (GPA) to join our multidisciplinary team.

Duties:

? Sorting all clinical posts and prioritising for the GP in terms of actions. Signposting some posts to others such as clinical pharmacists etc.

? Extracting all information from clinical letters that needs coding and adding to notes

? Arranging appointments, referrals, tests and follow-up appointments of patients

? Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.

? Dipping urine, taking blood pressure, ECGs & phlebotomy

? Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc.

? Explaining treatment procedures to patients

? Helping the GP liaise with outside agencies e.g., getting an on-call doctor on the phone to ask for advice or arrange admission while the GP can continue with their consultation(s)

? Support the GP with immunisations/wound care

? Working under the supervision of a doctor as part of a medical team

? Have direct contact with patients, take medical histories, carry out physical examinations, update records

? Make diagnoses, analyze test results, and deliver treatment, support clinical care for people with long-term conditions. Consider prescribing and other necessary clinical interventions

? Work to a professional code of ethics

? Provide varied support and show flexibility in your role

Confidentiality:

In the course of seeking treatment, patients entrust us with or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In performing the duties outlined in this , the post-holder may have access to confidential information relating to patients and their careers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organization. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorized persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the

Practice Health & Safety Policy, to include:

? Using personal security systems within the workplace according to Practice guidelines

? Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

? Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
? Reporting potential risks identified GPA Competency Framework 3

Equality and Diversity

? Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

? Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues

? Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities, and rights.

Personal/ Professional Development:

? Post holder must hold a GP Assistant Certificate qualification

? Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

? Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

? Attend all relevant annual updates

? Inform the lead GP of any concerns regarding the GPA role and any professional development needed

? Be aware of your own professional boundaries and what to do when you have reached them

Quality: The post-holder will strive to maintain quality within the Practice, and will:

? Alert other team members to issues of quality and risk

? Work to practice protocols GPA Competency Framework 4

? Assess own performance and take accountability for own actions, either directly or under supervision

? Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance

? Work effectively with individuals in other agencies to meet patients' needs Effectively manage own time, workload, and resources Communication The post-holder should recognise the importance of effective communication within the team and will strive to Communicate effectively with other team members

? Be familiar in all mediums of communication such as email, tasks, telephone etc.

? Communicate effectively with patients and carers

? Recognise people's needs for alternative methods of communication and respond accordingly Communicate effectively to outside agencies

? Communicate clearly with their lead GP Contribution to the Implementation of Services The post-holder will Apply Practice policies, standards and guidance

? Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate

Person Specification:

Qualifications:

Completed A level or GCSE equivalent.

Essential:

Proficient in MS Office and web-based services.

Fluent in English and excellent writing and verbal skill.

Information Governance

All staff have a personal responsibility to ensure that person identifiable, confidential or sensitive information is processed in line with the Data Protection Act (2018), General Data Protection Regulations (2016, effective from 25th May 2018), the Human Rights Act (2000) and other requirements such as the Caldicott principles.

All staff must be aware of the requirements to ensure there is no breach or unauthorised disclosure.

Health & Safety at Work

In accordance with the Management of Health and Safety at Work Regulations 1992 (as amended) and other relevant Health and Safety legislation, staff have a duty to take responsible care to avoid injury to themselves and to others by their work activities, and to co-operate with the organisation and others in meeting statutory and mandatory requirements.

Infection Prevention & Control

It is the responsibility of all staff to ensure high quality patient care is based upon principles of best practice in infection prevention and control. Staff must fully co-operate in achieving compliance with safe systems of work when undertaking activities that present a risk of the spread of infection.

Safeguarding of Children and Adults at Risk

Post holders have a general responsibility for safeguarding children and adults at risk in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role. The expectation is that the post holder is familiar with the relevant procedures and guidelines relevant to their job role.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the PCN as part of this employment which may be outside normal working hours, to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Work with your line manager to access regular 'clinical supervision', to enable you to deal effectively with the difficult issues that people present.

Academic Half Day Practice training if required.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Appraisal

Staff have a responsibility to participate in regular appraisals with their manager / leadership team.

Meetings

Staff are expected to attend meetings, as required.

Annual Leave and Sickness Cover

The postholder is expected to cover shifts when other staff are sick or on Annual Leave. It is also expected from the postholder to be flexible and able to cover any additional shift whenever required.

Policies, Procedures & Guidelines

Staff must be aware of and adhere to all relevant Practice policies, procedures, and guidelines.

Whistleblowing - Raising Concerns

It is the responsibility of all staff to raise any concerns if they reasonably believe that one or more of the following is either happening, has taken place, or is likely to happen in the future relating to the Partnership's business:

A criminal offence

The breach of a legal obligation

A miscarriage of justice

A danger to the health and safety of any individual

Damage to the environment

Deliberate attempt to conceal any of the above.

Any other legitimate concerns

For all posts requiring professional registration

Staff required by law to maintain professional registration must ensure that registration does not lapse at any stage of employment with Hayes wick PCN.

Equality & Diversity

Hayes wick PCN is an Equal Opportunity Employer. Its policy is to treat everyone in the same way regardless of their race, religion, nationality, marital/parental status, disability, gender, gender reassignment, sexual orientation, or age. The PCN values the diversity of its work force as a strength and aims to provide a working environment in which people have the opportunity to contribute and develop according to their individual merits and aspirations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name:

Hayes Wick PCN

Employment will be hosted by 1 of the 5 member practices within the PCN for payroll and HR purposes. We reserve the right to transfer employment to Hayes wick PCN Ltd at a future date. This will not change length of service or benefits accrued.

Address:

74 Station Road,
West Wickham,
Kent,
BR4 0PU

Employer's website

https://www.hayeswickpcn.co.uk/

About us

Hayes Wick PCN Information:

Hayes Wick PCN is a Primary care Network of all 5 Bromley practices working collaboratively to enhance the health and wellbeing of Bromley residents, covering over 40,000 patients, 100% of the Bromley population.

Employment will be hosted by 1 of the 5 member practices within the PCN for payroll and HR purposes. We reserve the right to transfer employment to Hayes wick PCN Ltd at a future date. This will not change length of service or benefits accrued.

Our Vision:

'Our PCN is a financially viable, equitable organisation working to enhance patient access and quality of care in conjunction with maintaining a sustainable working environment for all staff.'

"This job description will be regularly reviewed with the post-holder".

Job Types: Part-time, Permanent

Pay: 13.20 per hour

Benefits:

Company pension Free flu jabs
Schedule:

Monday to Friday Weekend availability
Work Location: Hybrid remote in West Wickham

Reference ID: HayesWickGPA1