Job Description

Our Health Partnership, Alliance of Sutton Practices Primary Care Network are seeking a General Practice Assistant.
Please note that the pay for this job will be dependant on experience.
Please see attached for further information. If you have any questions regarding this vacancy, please contact Clair Huckerby Chief Pharmacist Our Health Partnership: Clair.Huckerby@OurHealthPartnership.com
Main duties of the job
A General Practice Assistant (GPA) will support the GP(s) smooth running of clinics by performing the more routine administration and clinical tasks on behalf of the GP, therefore freeing up their time to focus on the patient.
About us
Our Health Partnership was set up by local GPs who are passionate about providing high quality primary care and using their time and skills effectively to benefit patients.
We are currently a GP partnership of 30 practices with 39 sites, serving around 280,000 patients in Birmingham, Wolverhampton, and Shropshire.
The partnership offers a shared administrative and management structure, cutting down the time doctors have to spend on admin. It opens up economies of scale to get best value from budgets and can access new funding streams that are only available to large GP organisations. It has the resources to develop innovative services and effective partnerships with local hospitals and care services.
Details
Date posted
10 June 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
B0300-25-0027
Job locations
1st Floor
1856 Pershore Road
Birmingham
B30 3AS
Doctors Surgery
8 Walmley Road
Sutton Coldfield
West Midlands
B76 1QN
Hawthorns Surgery
331 Birmingham Road
Sutton Coldfield
West Midlands
B72 1DL
James Preston Health Centre
61 Holland Road
Sutton Coldfield
West Midlands
B72 1RL
Job description
Job responsibilities
Primary Duties and Areas of Responsibilites:

• Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.
• Extracting all information from clinical letters that needs coding and adding to notes. Supporting with QOF reviews.
• Arranging appointments, referrals, tests and follow up appointments of patients
• Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
• Dipping urine, taking blood pressure, ECGs & phlebotomy
• Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc
• Explaining treatment procedures to patients
• Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
• Support the GP with immunisations/wound care
• Support with implementation of personalised care support plans

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

• The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include.
• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Job description
Job responsibilities
Primary Duties and Areas of Responsibilites:

• Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.
• Extracting all information from clinical letters that needs coding and adding to notes. Supporting with QOF reviews.
• Arranging appointments, referrals, tests and follow up appointments of patients
• Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
• Dipping urine, taking blood pressure, ECGs & phlebotomy
• Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc
• Explaining treatment procedures to patients
• Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
• Support the GP with immunisations/wound care
• Support with implementation of personalised care support plans

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

• The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include.
• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Person Specification
Experience
Essential

• Ability to work effectively as a team player and under appropriate supervision, and as part of a multidisciplinary team
• Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
• Ability to work on your own initiative
• Time-management skills and the ability to prioritise
• Ability to communicate with members of the public including a diverse population varying in age, cultural backgrounds and economic status.

Desirable

• Previous experience of working within a health or care setting
• Completion of an HCA development programme

Qualifications
Essential

• GCSE grade C or new grade 4 or above in English Language and Mathematics.
• GCSE equivalents e.g. key skills level 2 or functional skills maths and English level 2 are currently accepted.

Person Specification
Experience
Essential

• Ability to work effectively as a team player and under appropriate supervision, and as part of a multidisciplinary team
• Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
• Ability to work on your own initiative
• Time-management skills and the ability to prioritise
• Ability to communicate with members of the public including a diverse population varying in age, cultural backgrounds and economic status.

Desirable

• Previous experience of working within a health or care setting
• Completion of an HCA development programme

Qualifications
Essential

• GCSE grade C or new grade 4 or above in English Language and Mathematics.
• GCSE equivalents e.g. key skills level 2 or functional skills maths and English level 2 are currently accepted.