Job Description

Job summary

Our Health Partnership, Alliance of Sutton Practices Primary Care Network are seeking a General Practice Assistant.

Please note that the pay of this job is dependant on experience and the job will be located within the practice(s) of ASP PCN.

If you have any questions about this role, please contact: Clair.huckerby@ourhealthpartnership.com

Main duties of the job

A General Practice Assistant (GPA) will support the GP(s) smooth running of clinics by performing the more routine administration and clinical tasks on behalf of the GP, therefore freeing up their time to focus on the patient.

About us

Our Health Partnership was set up by local GPs who are passionate about providing high quality primary care and using their time and skills effectively to benefit patients.

We are currently a GP partnership of 30 practices with 39 sites, serving around 280,000 patients in Birmingham, Wolverhampton, and Shropshire.

The partnership offers a shared administrative and management structure, cutting down the time doctors have to spend on admin. It opens up economies of scale to get best value from budgets and can access new funding streams that are only available to large GP organisations. It has the resources to develop innovative services and effective partnerships with local hospitals and care services.

Job description

Job responsibilities

Primary Duties and Areas of Responsibility

Patient facing Long-term condition clinics

Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc. Extracting all information from clinical letters that needs coding and adding to notes. Supporting with QOF reviews. Arranging appointments, referrals, tests and follow up appointments of patients. Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment. Dipping urine, taking blood pressure, ECGs & phlebotomy. Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc. Explaining treatment procedures to patients. Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s). Support the GP with immunisations/wound care. Support with implementation of personalised care support plans.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified.

Equality and Diversity

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

Post holder must hold a GP Assistant Certificate qualification. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Attend all relevant annual updates. Inform the lead GP of any concerns regarding GPA role and any professional development needed. Be aware of own professional boundaries and what to do when you have reached them. Work towards the range of core capabilities as per the HEE Competency framework.

Communication and collaborative working relationships

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Be familiar with all mediums of communications such as email, tasks, telephone etc Communicate effectively with patients and carers Recognise people's needs for alternative methods of communication and respond accordingly Communicate clearly with their lead GP Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary. Actively work toward developing and maintaining effective working relationships both within and outside the PCN or group of PCNs. Liaises with other stakeholders as needed for the collective benefit of patients including but not limited to Patients GP, Nurses, other practice staff and other healthcare professionals including pharmacists and pharmacy technicians from provider and commissioning organisations. Work with service users, PCN practices and partners. Develop excellent working relationships with the all partners, wider service networks including the voluntary sector, GP practices, adult social care, hospitals, community pharmacists and other members of the MDT. Meet regularly with the clinical lead and review case load and MDT function. Keep the PCN and OHP organisation abreast of 'good news' stories. Communicate effectively with service users and their families/carers, other staff both internal and external and members of the public. Manage and prioritise workload on a daily basis and deal with the competing demands of the PCN.

Contribution to the Implementation of Services

Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate

Maintenance of IT based information systems and responsibility for key performance data:

To ensure the IT requirements for recording activity are adhered to in collaboration with other team members Accurate update and maintenance of GP systems within the PCN. To provide agreed performance/activity data within the PCN and wider OHP organisation.

Other Responsibilities

To act at all times in an anti-discriminatory manner To be able to plan and respond to workload according to operational priorities To support the delivery of these functions across wider locality areas where necessary To undertake any training required in order to maintain competency including mandatory training To contribute to, and work within a safe working environment. The GPA must at all times carry out duties and responsibilities with due regard to the GP Practice's equal opportunity policies and procedures The GPA is expected to take responsibility for self-development on a continuous basis, undertaking on-the-job training as required

Patient Care

Effectively recognise and manage challenging behaviours, carers and or relatives Provide information to patients, their carers and/or relatives on behalf of the team

Supporting Care Delivery

Be the point of liaison for service users and interface with all health and social care professionals, including keeping everyone informed and updated Follow through actions identified by the PCN including arranging tests, referrals, signposting, etc. Follow through with service users and others involved to ensure all services and care arrangements are in place

Autonomy/Scope within Role

The post holder will be required to work within clearly defined organisational protocols, policies and procedures

Key Relationships

Key Working Relationships Internal:

GPs and General practice teams within the PCN PCN Clinical Director MDT members including but not exhaustive: Clinical Pharmacists, technicians, Physician Associates, Physios, Paramedics, Social Prescribing Link Workers.

Key Working Relationships External:

GPs from neighbouring PCNs Service providers Social care Voluntary services Patients/service users Carers/relatives

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website.

Employer details

Employer name

Our Health Partnership

Address

First Floor

1856 Pershore Road

Cotteridge

B30 3AS

Employer's website

https://ourhealthpartnership.com/

Job Types: Full-time, Part-time, Permanent

Benefits:

Company pension Health & wellbeing programme
Schedule:

Day shift
Work Location: In person

Application deadline: 23/06/2025
Reference ID: ASP PCN GPA