Job Description

Generalist Adviser

You will be part of one of our generalist adviser teams, delivering advice on welfare benefits, debt, housing, employment, immigration, discrimination, family, and social welfare issues. Our teams are diverse, with a range of experiences, and work together in our Barry office, delivering advice to clients via face-to-face appointments, telephone, email and webchat. On occasion, face-to-face appointments take place in our Cardiff office and at our community locations.

During your training you will work 9am to 5pm. Because our telephone lines are open to clients between 8am and 7pm, once you have completed your training, you will work your weekly hours on a shift pattern of either 8am to 4pm, 9am to 5pm or 11am to 7pm. We will give you plenty of notice of your shift. You will also be required to work occasional Saturdays 9am to 1pm, for which you can claim TOIL.

Start Date:

15 September 2025

Closing Date:

31 July 2025

Interview Date:

5 - 8 August 2025

Location:

Barry & Cardiff

Application

: Application form - www.cacv.org.uk. A welsh version of both the advert and job description is available on request and on the website.

Qualifications and Skills

The successful candidates will:

There are no specific qualifications you need to have for this role. However, there are a number of key skills that you must have to be a successful generalist adviser. These include:

Being an excellent communicator to manage clients' expectations, ensure they understand your advice and that you understand their circumstances

Having a high level of resilience enabling you to deal with the advice needs of clients

Being able to talk and type at the same time to help manage your time effectively

Being able to work collaboratively as part of a team to foster productive working relationships

Be accepting of feedback from your Team Leader, given to help you perform to the best of your abilities

Being organised, self-motivated and adaptable so you can respond to changing client and organisational needs

Have experience in delivering excellent customer service either in a face-to-face, telephone or other digital environment Have excellent communication skills Have good data entry and IT skills

Benefits

We offer an attractive remuneration package with excellent terms and conditions of employment including:

Competitive starting salary Excellent work-life balance Frequent training and career development opportunities Pension scheme Employee Assistance Programme

Job Duties

Providing advice...

The work you do can have a huge impact on people's lives, and you will contribute to CACV's success

You will be part of one of our generalist adviser teams, delivering advice on welfare benefits, debt, housing, employment, immigration, discrimination, family, and social welfare issues.

You will manage challenging calls, speaking to clients who may be distressed and/or have complex advice needs

You will research solutions to clients' enquiries and identify the available options

You will work towards individual and collective targets on call volume and quality of advice

Learning & development

We are committed to helping you perform to the best of your ability

We will support your development by providing appropriate training and coaching

You will be proactive in your learning and identify your professional development needs

Being an employee of CACV

We value all our employees, and we set high standards

You will contribute to the well-being of your colleagues by being respectful of others

You will demonstrate a commitment to our aims and principles, adhere to our policies to protect the integrity and reputation of the organisation

You will maintain professional standards

This job description is intended as a guide only. It is not exhaustive and does not constitute a term and condition of employment.

Job Type: Full-time

Pay: From 24,614.00 per year

Benefits:

Casual dress Company pension Health & wellbeing programme
Schedule:

Monday to Friday Weekend availability
Work Location: In person

Application deadline: 31/07/2025
Expected start date: 15/09/2025