Job Description

Salary
18,239.00
Location
TN22 1AL
Workplace
Office based
Contract
Fixed term contract, until 31 August 2027
Hours per week
22.5

How to apply

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You can email da@wealdencitizensadvice.org.uk to find out more information about this role and how to apply.

About the role

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Wealden Citizens Advice is looking to recruit a dedicated and enthusiastic individual to provide advice and support to clients of Uckfield Foodbank within the Foodbank premises.


We are looking for an experienced Generalist Adviser who can provide full advice to Uckfield foodbank clients.


Role Description



Ability to interview clients using sensitive listening and questioning skills to identify the root causes of issues and empower clients, whilst maintaining structure and control of meetings.



Use the Citizens Advice AdviserNet website to find, interpret and communicate the relevant information.



Ability to manage clients independently with remote support form supervisor when needed.



Be competent in the use of Turn2Us to calculate benefit entitlement for the client.



Research and explore options and implications so that clients can make informed decisions.


Act on behalf of the client where appropriate, for example by negotiating, drafting correspondence, or making telephone calls.



Negotiate with third parties such as statutory and non-statutory bodies as appropriate.


Refer internally or to other specialist agencies as appropriate.


Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.


Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service within Uckfield Foodbank.



Ensure that all work conforms to Citizens Advice Quality Standards and other funding requirements as appropriate.


Ensure that work reflects and supports the Citizens Advice service's equality and diversity policy



Person Specification



1. Previous experience with Citizens Advice and highly competent in the use of Casebook and Turn2Us as well as the ability to use IT systems and packages.


2. Effective written and oral communication skills with particular emphasis on negotiating. Ability to research, analyse and interpret complex information and produce and present clear findings.



3. Ability to understand statistics and check accuracy of calculations. Provide case studies of work conducted with clients and contribute to the collection of statistical data


4. Demonstrate commitment to the aims and principles of WCA and adhere to WCA policies.



5. Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.


6. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.


7. Understanding of the issues affecting society and their implications for clients and service provision.


8. A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics.


Working at Wealden Citizens Advice:



We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds.



Please let us know if you need us to adapt our application process so there are no barriers for you to apply. We will also meet any reasonable adjustment requests.


This is a rewarding opportunity to make a meaningful difference in the lives of local people. We look forward to hearing from you.