Genesys Engineer Job in Eteam Workforce Limited

Genesys Engineer

Livingston, SCT, GB, United Kingdom

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Job Description

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Job Title: Genesys Engineer

Duration: 12 Months

Location: Livingston, Scotland/Hybrid

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The main function of a Senior Engineer is to perform a wide variety of installation, configuration, development and upgrading of services within our Contact technologies platform. These include systems such as Genesys Pure Engage, Kana Response, Filenet and some bespoke inhouse systems.

Job Responsibilities: Complete configuration, installation and support of equipment to the specifications of the business Maintain software applications and operating systems through regular maintenance Maintain configuration and support documentation Manage assigned projects and program components to deliver services in accordance with established objectives Development of our inhouse solutions. Work closely with our support team and other areas to provide expert knowledge on our contact centre solutions

Experience: Knowledge of Databases, elasticsearch, kibana, logstash, Grafana and Beats would be desirable. Proven track record as an engineer with experience in the Contact Centre industry would be advantageous Development experience in PHP, ASP, Oracle SQL and Javascript would be desirable. Experience with Genesys, FileNet, and Kana Response would be advantageous

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.

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