Job Description

Scope and general purpose

Support the General Manager in overseeing all aspects of hotel operations, ensuring exceptional guest experiences, operational excellence, and profitability. The DGM serves as the second-in-command, providing strategic direction, team leadership, and operational oversight across various departments, including Food & Beverage, Housekeeping, Maintenance, and Front Office and ensuring the delivery of the Vision, Mission, Purpose and adherence to the core values that underpin the overall success of these departments.

Key Responsibilities:

Operational Leadership

Oversee daily hotel operations to ensure seamless service delivery and adherence to The Torridon standards and Partner Standards - Forbes, POB, Relais and Chateaux Act as the General Manager's representative in their absence, maintaining continuity of leadership and guest satisfaction.

Ensure all departments operate efficiently, reviewing training, SOPS, stock control and practices while maintaining luxury service levels.

Monitor performance metrics (occupancy, ADR, RevPAR) and implement strategies to optimise results. Review operational reports and financial data to ensure KPIs are achieved.

Manage departments in the absence of the head of department, as and when required.

Ensure that our ESG policy is implemented across all departments and regularly reviewed and monitored to ensure that People, Plant and Pounds are effectively and efficiently monitored.

Guest Experience & Brand Standards

Champion The Torridon's vision of being a world-leading hotel that makes people feel special and personalise guest experiences.

Handle VIP guests and resolve complex service issues swiftly and discreetly.

Drive service excellence through continuous training and performance monitoring.

Drive the quality audits for the hotel and produce an update report to the leadership team with recommendations as necessary.

Maintain a strong presence throughout the hotel, interacting with guests and team members daily.

Coordinate an annual review of departments, benchmarking and competitive analysis and report on how we can improve the delivery of 5-star guest experience across the resort.

Team Leadership & Development

Lead, mentor, and motivate department heads to deliver high performance and team engagement. Foster a culture of accountability, innovation, and service excellence. Assist in recruiting, developing, and retaining top performers in all operational departments. Conduct regular meetings to align goals, communicate updates, and promote collaboration. Manage the team accommodation for all team members; ensure that a comfortable, clean and safe home is maintained for each member of the live-in team. Ensure a personal programme of CPD to ensure personal growth and development, and to keep up to date with management best practices. Monthly review rotas to ensure work-life balance and productivity are coordinated in all departments to ensure the management of Toil effectively and efficiently.

Financial & Strategic Management

Support the General Manager in developing annual budgets, business plans, and performance goals. Control costs, manage resources, and identify opportunities for revenue enhancement. Analyse financial statements and implement corrective measures to ensure profitability.



Participate in strategic decision-making to achieve the hotel's long-term objectives as part of the Leadership team.

Gerente del hotel

Tiempo completo

1 Ano Experiencia

Salario competitivo

Habilidades
Fine Dining Experience
POS Systems
Training Experience
Staff Scheduling
Fluent in English