Job Description

The role

Play a key role in supporting our Visual Merchandising Managers to bring product and campaign launches to life across global stand-alone stores and partner environments. You'll help shape and communicate best-in-class VM practices--from planograms to props--ensuring consistency, compliance, and creativity that elevate the customer journey, boost retail performance, and reinforce our brand purpose at every touchpoint

What you will do

Visual Merchandising Strategy & Development + Support the development of visual merchandising strategies for new product launches (NPD), driving profitable growth of core categories and addressing underperforming areas. + Collaborate closely with Marketing, Retail, and Customer Experience teams to ensure aligned and effective communication and implementation of VM tactics.
Campaign Execution + Develop strategies for and deliver VM tools (e.g., VM Guides, planograms, props, graphics) in support of the global marketing campaign calendar. + Lead the execution of all sale campaigns to ensure commercial and creative success across global stand-alone stores.
International Store Support + Work alongside International teams to adapt and communicate VM tools for new market entries and the ongoing maintenance of international stand-alone stores. Evergreen Visual Merchandising + Review, improve, and maintain evergreen VM tools to ensure they effectively communicate the brand purpose in-store. + Own and manage ongoing assets such as props, planograms, and window displays.
Store Design & Customer Journey + Partner with the Store Design team to support the development of the in-store customer journey, focusing on service messaging, product visibility, and storytelling. + Contribute to store refit programs and new store openings globally.
Team & Budget Management + Support, coach, and develop the VM team to build skills and improve execution. + Manage the global VM budget for stand-alone stores, including raising purchase orders and maintaining cost tracking.
Asset & Operational Ownership + Own and maintain key operational tools including the central VM hub, store records, in-store equipment, and music systems. + Provide support for key seasonal or branded events (e.g., International Women's Day).
Store Communication & Feedback + Conduct regular store visits to strengthen communication between head office and retail teams. + Gather and act on feedback from internal teams and external customers to improve execution and experience.
+ Provide constructive feedback to partners to develop their VM capabilities.
Research & Competitor Insights + Proactively research competitor activity and share relevant insights to inform strategy and ensure competitive positioning.

What you will need

Minimum 3 years' experience in a brand-led luxury retail environment Experience in beauty, cosmetics, fragrance, or lifestyle sectors is a plus Proven background in Visual Merchandising within a retail setting Proficient in Adobe Creative Suite Experience using planogram software * Willingness to travel within the UK