Job Description

Global Technical Trainer

London, UK

Who We Are:

Quvia is pioneering the future of connectivity for mobile industries. As the first AI-powered Quality of Experience (QoE) management platform, we transform digital services for ships, planes, and other moving assets, ensuring seamless performance in the world's most remote locations.



Our platform leverages advanced AI and machine learning to create a single, vendor-neutral environment from any combination of networks. This powerful orchestration provides our partners--including Fortune 500 leaders in aviation, cruise, shipping, and energy--with the end-to-end analytics and dynamic control needed to deliver the best possible experience to their end-users. We are seeking passionate innovators to join our team and help build the future of global connectivity.

Role Overview:

As a Global Trainer at Quvia, you will play a pivotal role in ensuring our customers and internal teams are fully enabled to use and support our evolving suite of products. You will be responsible for acquiring deep knowledge of new product features from the Product Development team, creating compelling and effective training content and delivering this training globally both in person at customer sites and through virtual platforms. You will also continuously evaluate the success of training programs through surveys, questionnaires and feedback and iteratively improve training materials to drive maximum engagement and knowledge retention.

Key Responsibilities:

Product Enablement & Knowledge Acquisition

+ Collaborate closely with Product Development and Engineering teams to deeply understand new product launches, features and updates.
+ Translate technical information into accessible and structured training content suitable for various audiences (e.g: customers, engineers, support teams)

Content Development

+ Design, develop and maintain high quality training materials including presentations, manuals, videos, hands on labs and e-learning modules.
+ Ensure training content is aligned with product releases and reflects the latest functionality and best practices.
+ Localise and adapt content where necessary for regional audiences.

Training Delivery

+ Deliver structured and engaging training sessions globally, including on-site at customer locations and remotely via virtual platforms.
+ Adjust training style and content in real time based on audience feedback and engagement levels.

Evaluation & Continuous Improvement

+ Define success criteria for training programs based on learning objectives, customer requirements and product goals.
+ Measure training effectiveness using surveys, knowledge checks and feedback forms.
+ Analyse data and insights to identify content gaps, adjust delivery methods and improve future sessions.
+ Maintain and report on training KPIs to the Technical Training Manager.

Qualifications & Experience:

Essential:

+ 3-5 years' experience in a technical training, enablement, or customer education role.
+ Proven experience delivering training to external customers, including adapting content to meet customer-specific needs.
+ Demonstrated ability to absorb complex technical concepts and translate them into easy-to-understand training content.
+ Experience engaging with technical and non technical audiences in a professional, customer facing environment.
+ Strong instructional design skills and proficiency in training content creation tools (e.g: Articulate, Camtasia, Captivate, PowerPoint, LMS platforms).
+ Excellent verbal and written communication skills, with a focus on clarity, diplomacy and audience engagement.

Comfortable with frequent international travel.
+

Preferred:

+ Experience with cloud networking, network orchestration, SD-WAN, or satellite communication systems.
+ Understanding of adult learning principles and best practices in technical education.
+ Certification in training or instructional design (e.g., CPTM, ATD, or similar).
+ Experience collaborating with cross functional teams including Product, Support, Operations and Engineering.

Key Competencies:

Customer-focused mindset with the ability to build trust, engage professionally and tailor training based on audience needs. Strong interpersonal and relationship building skills, especially in high touch customer environments. Excellent communication and facilitation skills, able to command a room and simplify complex topics. Confident and credible when representing the business at customer sites, trade events, or executive level sessions. Analytical and detail oriented, with the ability to assess training effectiveness and adapt accordingly. Cross cultural awareness and sensitivity for delivering training in diverse global settings. Self starter with strong time management, accountability and problem solving capabilities.

What We'll Offer:

Competitive Salary Unlimited annual leave policy Bi-Annual Performance Bonus On-call compensation Best in class private healthcare, optical, dental Pension Monthly mobile phone allowance * Stock Options