Job Description

What is the role?

The Oxford dictionary defines a Goldsmith as "someone who makes objects from gold."

At Wongs, this means being part of a passionate, skilled team committed to excellence, craftsmanship, and an unforgettable customer experience.

At the heart of Wongs' vision is a commitment to exquisite service delivered in a fun, friendly, and professional way.

Founded in 1979, Wongs has over 45 years of history in Liverpool and now brings its award-winning brand to the Northwest with an exciting new showroom. Our mission is to make buying jewellery an inclusive, enjoyable, and memorable experience - and our onsite workshop plays a vital role in delivering that.

Why Join Wongs?

Great Place to Work 2024 Named one of the UK's most Inspiring Independents 2024*
Professional Jeweller Award Winner: Retail Team of the Year 2024*
Retail Jeweller Award Winner: Marketing/Social Media Campaign of the Year 2024*
Merseyside Independent Business Awards: Retail Business of the Year & Overall Winner 2024*
County Brides Northwest Wedding Awards - Best Jeweller 2025 NAJ Awards: Workshop Professional of the Year 2023
We aim to be known as the place "Where Manchester gets engaged", and you could be part of making that happen.

About the Role:

We are looking for a talented Goldsmith to join our growing team. Whether you are just starting your journey with basic repair skills or are an experienced craftsperson with years of expertise, we welcome all levels of experience. The salary offered will reflect your skills and background.

Mr Wong prides himself on making jewellery to the very highest possible standard and all his goldsmiths likewise. You will be working in a clean, modern environment equipped with state-of-the-art technology, alongside award-winning NAJ-qualified goldsmiths. Attention to detail and a commitment to perfection are non-negotiable - it's the Wongs way.

Essential Skills & Qualifications:

Basic ability to carry out jewellery repairs is the minimum requirement Relevant education in Design and Technology or Jewellery (GCSE, A-Level, Degree, or equivalent) A high level of craftsmanship and pride in your work Ability to work independently, supported by a collaborative management team

Responsibilities:

Repairing and creating jewellery in platinum, gold, and silver Assembling with mechanical precision and attention to detail Organising and maintaining materials and inventory Collaborating with the sales team to meet customer expectations Following all safety protocols to ensure a safe, efficient environment Continuously seeking ways to improve quality and productivity

Expectations & Ways of Working

Communication & Project Updates:

Share progress at key stages - don't wait to be asked Communicate delays or issues early to keep projects on track Keep all logs and systems up to date with accurate spelling and grammar
Timekeeping & Punctuality:

Arrive prepared and on time Respect deadlines and customer timelines
Proactivity & Productivity:

Take initiative and look for ways to improve Use quieter moments to stay organised or prep for upcoming work Be engaged - your energy matters
Work Ethic & Focus:

Stay on task and avoid distractions Prioritise time-sensitive work, especially linked to customer satisfaction Own your work - fix issues quickly and responsible
Workspace Organisation:

Maintain a clean, safe, and well-organised workshop at all times Take shared responsibility for common areas - a tidy space shows respect and professionalism
Additional Details:

Positions available: Full-Time & Part-Time, Permanent Includes weekend work Location: Manchester Arndale Centre

Ready to craft something special with Wongs?

Join a company where skill, service, and success go hand in hand.

Benefits:

Company events Generous Employee discount Bonus Scheme Free Uniform Access to Employee Assistance Program Opportunity to participate in Charity/Volunteer Events 28 days Holiday (Pro rata) that increases with service Health and Wellbeing Focus Family Friendly Policies in place
Schedule:

8 hour shift Weekend availability
Ability to commute/relocate:

Manchester M1: reliably commute or plan to relocate before starting work (required)
Application question(s):

Will you be able to reliably commute or relocate to Liverpool L1 for training?
Education:

Diploma of Higher Education (preferred)
Experience:

Goldsmith: 1 year (preferred)
Work Location: In person

Job Types: Full-time, Permanent

Schedule:

8 hour shift Weekend availability
Ability to commute/relocate:

Manchester M1: reliably commute or plan to relocate before starting work (required)
Application question(s):

Will you be able to reliably commute or relocate to Liverpool L1 for training?
Education:

Diploma of Higher Education (preferred)
Experience:

Goldsmith: 1 year (required)
Work Location: In person