Job Description

What is the role?

The Oxford dictionary defines a Goldsmith as "someone who makes objects from gold."

At Wongs, this means being part of a dedicated, skilled team committed to excellence, craftsmanship, and delivering an exceptional customer experience.

At the heart of Wongs' vision is a commitment to providing outstanding service in a welcoming, professional, and enjoyable environment. Established in 1979, Wongs has over 45 years of history in Liverpool and is expanding its award-winning brand to Manchester with an exciting new showroom.

Our mission is to create an inclusive, enjoyable, and memorable jewellery-buying experience, with our onsite workshop playing a pivotal role in achieving this goal.

Why Join Wongs?

Recognised as a Great Place to Work in 2023 and 2024 Named one of the UK's Most Inspiring Independents in 2024 Winner of the Retail Team of the Year at the Professional Jeweller Awards 2024 Winner of the Marketing/Social Media Campaign of the Year at the Retail Jeweller Awards 2024 Merseyside Independent Business Awards: Retail Business of the Year & Overall Winner 2024 County Brides Northwest Wedding Awards: Best Jeweller 2025 NAJ Awards: Workshop Professional of the Year 2023
We aspire to be known as the place "Where Manchester gets engaged," and you could be instrumental in making that vision a reality.

About the Role:

We are seeking talented Goldsmiths to join our expanding team. Whether you are just starting out with basic repair skills or are an experienced craftsperson with years of expertise, we welcome applicants at all levels of experience. The salary offered will reflect your skills and background.

Mr. Wong takes pride in producing jewellery to the highest standards, and expects the same from all his goldsmiths. You will work in a modern, clean environment equipped with state-of-the-art technology, alongside award-winning NAJ-qualified goldsmiths. Attention to detail and a commitment to perfection are essential traits - this is the Wongs way.

Essential Skills & Qualifications:

Ability to perform basic jewellery repairs to a high standard 5 GCSEs Grade C (Grade 4) or equivalent, including Maths and English Strong craftsmanship skills and pride in your work Ability to work independently with support from a collaborative management team

Responsibilities:

Repairing and crafting jewellery in platinum, gold, and silver Assembling with precision and attention to detail Organising and maintaining materials and inventory Collaborating with the sales team to meet customer expectations Adhering to all safety protocols for a safe and efficient environment Continuously seeking opportunities to enhance quality and productivity

Expectations & Ways of Working:

Effective communication and project updates Punctuality and respect for deadlines Proactivity in improving processes and productivity Focus on work ethic and quality Maintaining a clean, safe, and organised workspace

Additional Details:

Positions available: Full-Time & Part-Time, Permanent Weekend work required Location: Manchester Arndale Centre

Ready to craft something special with Wongs?

Join a company where skill, service, and success go hand in hand.

Benefits:

Company events Generous employee discount Bonus scheme Free uniform Access to Employee Assistance Program Opportunity to participate in charity/volunteer events 28 days holiday (pro rata), increasing with service Health and wellbeing focus Family-friendly policies
Job Types: Full-time, Permanent

Schedule:

8 hour shift Weekend availability
Ability to commute/relocate:

Manchester M1: reliably commute or plan to relocate before starting work (required)
Application question(s):

Will you be able to reliably commute or relocate to Liverpool L1 for training?
Education:

Diploma of Higher Education (preferred)
Experience:

Goldsmith: 1 year (required)
Work Location: In person