Job Description

Job Summary

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Golf Operations & Membership Administrator at The Knutsford Golf Club

The Golf Operations & Membership Administrator plays a crucial role in ensuring the smooth operation of golf activities and member services at our Club. This position requires a dynamic individual with strong customer service skills and experience in golf / sports management.

The ideal candidate will be responsible for managing membership inquiries, organizing events and competitions, and providing exceptional service to enhance the overall experience for our members and visitors.

This role requires a proactive individual who can multitask effectively while maintaining high standards of service in a fast-paced environment.

If you are passionate about golf operations and dedicated to providing outstanding member experiences, we encourage you to apply for this exciting opportunity!

Key Responsibilities

1. Oversee daily golf operations

Ensuring a welcoming and efficient environment for members and guests as the front of house for golf.

2. Managing Competitions

a. In liaison with section Competition organisers, setup, diarise and assist in the management of all competitions

i. All member competitions including Juniors

ii. All Society days

iii. All matches

iv. Away day and exchange day bookings

b. Support/manage major golf events at the club including Opens, Pro-Ams etc.

c. Co-ordinate and summarise monthly prize money transfers to members' cards and pass to Administration for processing.

d. Identify and manage diary conflicts for course access.

e. Administration of courtesy and reciprocal golf

i. Voucher issuance and recording

ii. GCMA, BIGGA, Club Captains etc

3. Manage membership applications

Renewals, and inquiries, providing excellent customer service throughout the process. Provide Member and visitor services by addressing inquiries, resolving conflicts, and ensuring a positive experience for all Members and visitors.

a. Manage the joining process for new members.

b. Manage and maintain accurate membership records.

c. Manage member resignations and deaths with sensitivity and accuracy.

d. Work with Hon Secretary and accounts administration to manage the subscription renewal process.

e. Answer existing and potential member queries about membership.

f. Prepare reports for Council and the Hon Secretary regarding membership statistics and data.

Communication

a. Maintain the integrity of the data on the Club's website relating to membership, golf and course conditions.

b. To provide weekly itinerary sheets detailing all activities on the golf course to the Clubhouse Manager and Administration staff.

c. To ensure the club diary is constantly updated to ensure that staff and members are aware of what is going on and when on the course.

d. To be the hub for golf related communications for members and visitors through appropriate communication channels.

e. Telephone handling of all incoming golf related calls/queries.

f. Collaborate with other departments, such as Clubhouse staff, to enhance member experiences during events.

Course security

a. Signing in visitors and members' guests.

b. Issuing bag tags.

c. Course Marshall (Occasional).

d. Monitoring people going onto the course vs tee sheet.

e. Gate opening and closing for visitors.

Societies

a. Assisting Clubhouse Manager in quoting for society events.

b. Ensuring visiting societies are kept informed re their event, the facilities they have booked as part of their Society package, when deposits and final payments are due etc.

c. Seeking feedback from visiting societies to ensure they were satisfied with their visit.

d. Using ClubV1 to capture names and contact details of visitors and guests.

e. Organising the golf arrangements for visiting societies.

Capturing player data

ii. Issuing score cards.

iii. Arranging Nearest the Pin and Longest Drive markers (if required).

iv. Halfway House (if required).

v. Managing society competitions on ClubV1.

vi. Starter for Society events.

Pro-shop Management

a. Sale of golf consumables on behalf of The Club Pro.

b. Visitor / golf related telephone booking / handling.

c. Receiving, tracking and reporting on financial transactions.

d. Buggies and trolleys.

Management reporting

a. Course utilisation reporting.

i. Rounds played per period.

ii. Number of guests by member.

iii. Number of visitors.

iv. Green fee analysis.

Liaison with Greens Staff re course requirements

a. Tee positions.

b. Longest drive / nearest the pin markers.

c. Special requests.

d. Daily tee sheets.

Support to Catering and Bar operations

a. Peak time support.

b. Halfway house manning.

Role attributes

IT literate - Microsoft 365 suite. ClubV1 golf platform (full training provided). Outgoing personality. Flexible - annual hours contract (to be agreed), variable days per week depending on club activity/demand.
o 09:00 - 18:30 in summer / 09:00 - 14:00 in winter.

Golf knowledge / experience. Proven experience in events management or hospitality within a golf club or similar environment is preferred. Excellent written and verbal communication skills. Ability to resolve issues effectively and professionally. Strong interpersonal skills. Excellent administrative/organisation skills and attention to detail. Could be operated as a job share to provide more resilience/cover.

Notes and enabling factors

1. Reports to Clubhouse Manager / Hon Secretary.

2. Part of Clubhouse Team.

Job Type: Full-time

Pay: 20,000.00-25,000.00 per year

Benefits:

Company pension Flexitime Free parking On-site parking
Work Location: In person