Job Description

Description

As the Governance Administrator, you'll be an essential part of the Governance team providing administrative support to the team and supporting the Governance processes and policies in an administrative capacity.

Key Responsibilities

Be the first point of contact for Governance enquiries and complaints ensuring that Governance cases and complaints are logged and passed on to the relevant colleauges for processes Responsible for the Governance email box, responding to and triaging enquiries and escalating issues as and when required, liaising with various stakeholders Ensure Governance administrative and filing processes are followed Provide case administrative support, sending letters, updating files, sending email communication and filing cases Support the team and a range of stakeholders such as the external solicitors, data protection, Independent Investigating Officers, and Panels with administrative information on cases, complaints, status updates and timelines Support the team with the collation of bundles for appeals and court proceedings Ensure that the Governance complaints tracker is regularly updated and provide weekly status reports Track and process invoices from panel solicitors and independent contractors Support with the onboarding of Independent Investigating Officers Other administrative tasks as and when required

Skills, Knowledge and Expertise

Previous administration experience Excellent communication skills and able to build relationships Well organised, with excellent attention to detail and the ability to multitask and use initiative Proficient in MS Office suite Professional, courteous and able to work confidentially

Benefits

We offer multiple benefits to our HQ employees including: flexible working, hybrid working, competitive salary, life assurance, private healthcare, enhanced pension contribution, enhanced leave, employee assistance program, onsite free lunches and refreshments, free onsite gym, free onsite parking, 26 days holiday (increasing with length of service), mental health clinics, support for continuous professional development, employee discounts and more....



Please note that these duties and responsibilities are not exhaustive and may be changed from time to time in line with the reasonable requirements of the Police Federation and as directed by the line manager, on behalf of the Head of Department.

About Police Federation of England and Wales

The Police Federation of England and Wales is the staff association representing 150,000 police officers and special constables up to and including the rank of chief inspector. We have a statutory obligation to ensure the views of our members are accurately relayed to government, opinion formers and key stakeholders. To ensure this we measure the work we do and what we seek to achieve against our organisational aims and objectives.