Job Description

###

Description

As the Governance Case Manager, you will be the first point of contact for governance complaints relating to staff and Federation Representatives across England & Wales. Allocating and managing complaints cases and ensuring appropriate investigation of cases. Ensuring that decisions, inputs and recommended learnings are recorded, considered or acted upon.

###

Key Responsibilities

Managing and progressing a portfolio of cases through the Governance case journey in accordance to Appendix 9 of the Police Federation Rules, and in line with relevant processes and best practice guidelines Triaging new cases, managing competing deadlines and timetables, conducting conflict checks, writing reports, drafting letters, managing case files, ensuring bundles are complete, acting as a single point of contact internally and externally, liaising with case teams / legal advisers and assisting the panel chairs on relevant matters Providing case management and related support services to the Senior Governance Manager, other committees and decision-makers, as needed Working effectively and proactively with the team's stakeholders, including committee members, taking responsibility for managing internal and external relationships Preparing regular management information and analysis (MI) to assess the case pipeline Contributing to the continuous improvement of internal processes and procedures Build and manage relationships with external and internal solicitors and partners, under the direction of the Senior Governance Manager Working alongside the Senior Governance Manager, to navigate through complex complaints and determine the best way to achieve resolution through investigation Commission investigations and act as a professional sounding board for investigations, helping them achieve impartial and through outcomes Identify risks and trends that may emerge in governance and performance, and report to Senior Governance Manager, to protect the work and reputation of PFEW, such as social media, communication strategies, remedial activity and training Work with Branch Officials and Headquarter Managers to ensure a consistent and standardised approach to all performance and governance matters Support the Senior Governance Manager to liaise with Professional Standards Departments within Forces on overlapping investigations Maintain decision making records so there is consistency in advice and decision making, which will build member confidence in the governance process Undertake any additional duties to ensure the effective running of governance
###

Skills, Knowledge and Expertise

Experience of managing and triaging multiple complaints of a challenging nature Able to work confidentiality and manage a range of investigation processes, dealing with sensitive, political and confidential issues Able to identify risks and contribute to strategies for reducing the impact of the risk Experience as a trusted advisor to senior stakeholders Experience of working in a governance, legal, complaints and regulated environment, where rules, ethics and behaviour play a critical role Excellent project management and cross functional collaboration experience
###

Benefits

We offer multiple benefits to our HQ employees including: competitive salary, private healthcare, life assurance, flexible working, hybrid working, enhanced pension contribution, enhanced leave, employee assistance program, onsite free lunches and refreshments, free onsite gym, free onsite parking, 26 days holiday (increasing with length of service), mental health clinics, support for continuous professional development, employee discounts and more....###

About Police Federation of England and Wales

The Police Federation of England and Wales is the staff association representing 150,000 police officers and special constables up to and including the rank of chief inspector. We have a statutory obligation to ensure the views of our members are accurately relayed to government, opinion formers and key stakeholders. To ensure this we measure the work we do and what we seek to achieve against our organisational aims and objectives.