Job Description

Moulton Surgery is a NHS general practice that has been in existence for over 100 years. Our aim is to provide a traditional style of personal, accessible, family medical practice delivering high quality evidenced based care in an environment that encourages innovation. We have a strong team to provide this.
We are looking to recruit a flexible, self-motivated and hardworking person to join our busy administration department and provide extra duties as a Team Leader, working 34 hours (part time) Mon-Fri, with a day off on a Tues (TBC)
To support the Senior Management Team to ensure the delivery of high-quality administration in primary care through the effective organisation and delivery of services.
To work in collaboration with other members of the Management Team to enable the Practice to meet its agreed aims and objectives within a profitable, efficient, safe, and effective working environment.
To be responsible for the leadership for all operational functions delivered by the administration team. To act as a role model, demonstrating and promoting the standards expected by the practice and creating the energy and enthusiasm for the service.
Main duties of the job
Main Responsibilities

• Primarily to undertake administrative tasks in conjunction with the other members of the administration team, additionally:-
• To line manage the practice administration team
• General maintenance of IT within the Practice
• Ensuring that Clarity Team Net/compliance documents are updated and actioned
• To assist the Deputy Practice Manager with delivering Qof.
• To flexibly assist the Partners and Practice Manager with project based administrative work.
• Research admin to ensure practice RSI scheme targets are met and studies are completed
• Manage safety alerts for the practice sharing information, actioning alerts and recording appropriately
• Inviting and recalling patients for eligible health checks and routine checks
• Daily S1 rota monitoring with Reception Team Leader to ensure service is not compromised

About us
Our vision is to help our patients lead the best possible life from the cradle to the grave.

• 14,500 patients, Semi-rural, low deprivation, dispensing, high QoF achievement, CQC Good rating (May 2025)
• Branch surgery at The University of Northampton with a large student population
• Strong social prescribing and wellbeing ethos
• Supportive clinical team of 5 Partners, 3 Salaried GP's, 2 ANPs, 1 ACP, 4 Practice Nurses, 1 HCA. Excellent non-clinical team to include Patient Service Advisors, GP Administrators, Dispensers, Deputy Practice Manager and Practice Manager. A range of PCN ARRS staff to include Clinical Pharmacists, Pharmacy Technicians, Physiotherapists, Safeguarding Co-Ordinator, SPLW, Ageing Well Nurse

Details
Date posted
29 December 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A4486-25-0012
Job locations
120 Northampton Lane North
Moulton, Northampton
Northants
NN3 7QP
Job description
Job responsibilities
To help achieve our charter
Our Vision: To help our patients lead the best possible life from the cradle to the grave
Our Mission: To deliver the most effective and personalised Health and Wellbeing service that improves Quality, Outcomes and clinical standards for all of our patients
Our Values: Effective, Compassionate, Safe & Valued
GP Administration
Daily Maintenance and processing of computer links/tasks/transactions with applicable Registration Department and Hospitals.
Maternity Service administration.
Patient registrations, Temporary Residents, Immediate and Necessary
Changes of address
Deductions
Registration Department enquiries
Processing electronic correspondence ie OOH reports and hospital correspondence and other SystmOne tasks.
Cervical cytology administration including prior notification lists, quarterly targets and audits.
Taking telephone calls and answering queries via Anima.
Typing and administration, to include invoicing of private work ie medical reports, solicitors requests.
Human Resources

• To line manage all staff working within the practice administration team ensuring the efficient workflow of the team and all processes responsible for.
• Coordinating the provision of administration staff ensuring sufficient cover is provided for periods of leave and other staff absences. Ensure contingency plans are in place for all leave, including unforeseen absence.
• Undertake the annual performance review of the administration team including identifying training and development needs.
• To take responsibility for new staff including their induction, training and ongoing development.
• To ensure line managed staff understands practice objectives and their role in helping to achieve them.
• To promote teamwork and co-operation to encourage motivation and commitment.
• In partnership with the Practice Manager to actively manage staff performance concerns.

IT

• To provide IT support to ensure effective IT working throughout the practice.
• To provide first line support for general internal IT issues.
• Have a working knowledge of all IT, and telephone systems, and manage issues, arranging and supervising repairs as necessary.

Duties may be varied from time to time under the direction of the Practice Manager, dependant on current and evolving practice workload and staffing levels.
Job description
Job responsibilities
To help achieve our charter
Our Vision: To help our patients lead the best possible life from the cradle to the grave
Our Mission: To deliver the most effective and personalised Health and Wellbeing service that improves Quality, Outcomes and clinical standards for all of our patients
Our Values: Effective, Compassionate, Safe & Valued
GP Administration
Daily Maintenance and processing of computer links/tasks/transactions with applicable Registration Department and Hospitals.
Maternity Service administration.
Patient registrations, Temporary Residents, Immediate and Necessary
Changes of address
Deductions
Registration Department enquiries
Processing electronic correspondence ie OOH reports and hospital correspondence and other SystmOne tasks.
Cervical cytology administration including prior notification lists, quarterly targets and audits.
Taking telephone calls and answering queries via Anima.
Typing and administration, to include invoicing of private work ie medical reports, solicitors requests.
Human Resources

• To line manage all staff working within the practice administration team ensuring the efficient workflow of the team and all processes responsible for.
• Coordinating the provision of administration staff ensuring sufficient cover is provided for periods of leave and other staff absences. Ensure contingency plans are in place for all leave, including unforeseen absence.
• Undertake the annual performance review of the administration team including identifying training and development needs.
• To take responsibility for new staff including their induction, training and ongoing development.
• To ensure line managed staff understands practice objectives and their role in helping to achieve them.
• To promote teamwork and co-operation to encourage motivation and commitment.
• In partnership with the Practice Manager to actively manage staff performance concerns.

IT

• To provide IT support to ensure effective IT working throughout the practice.
• To provide first line support for general internal IT issues.
• Have a working knowledge of all IT, and telephone systems, and manage issues, arranging and supervising repairs as necessary.

Duties may be varied from time to time under the direction of the Practice Manager, dependant on current and evolving practice workload and staffing levels.
Person Specification
Qualifications
Essential

• Good standard of education

Desirable

• Customer Service qualification
• Clinical Coding qualification

Experience
Essential

• Using SystmOne (or EMIS)
• Experience of working in a GP practice
• Administration skills
• Analytical skills
• Competent IT skills
• Good telephone manner, even when under pressure
• Excellent interpersonal, verbal and written communication skills
• Clear and concise
• Enthusiastic, honest and reliable
• Ability to prioritise work to ensure deadlines are met
• Ability to resolve problems & work with colleagues to implement solutions

Desirable

• Team Leader experience
• Able to tolerate stress and manage appropriately within a busy environment
• Knowledge of medical codes and terminology

Person Specification
Qualifications
Essential

• Good standard of education

Desirable

• Customer Service qualification
• Clinical Coding qualification

Experience
Essential

• Using SystmOne (or EMIS)
• Experience of working in a GP practice
• Administration skills
• Analytical skills
• Competent IT skills
• Good telephone manner, even when under pressure
• Excellent interpersonal, verbal and written communication skills
• Clear and concise
• Enthusiastic, honest and reliable
• Ability to prioritise work to ensure deadlines are met
• Ability to resolve problems & work with colleagues to implement solutions

Desirable

• Team Leader experience
• Able to tolerate stress and manage appropriately within a busy environment
• Knowledge of medical codes and terminology

Skills Required