Job Description

NHS Cornwall and Isles of Scilly Integrated Care Board (ICB) is a statutory NHS organisation responsible for developing a plan for meeting the health needs of our communities, managing the NHS budget, and arranging for the provision of joined up health services which improve the lives of people who live and work in Cornwall and the Isles of Scilly.



By collaborating as an integrated care system (ICS) our health and care organisations can tackle complex challenges, including:



improving the health of children and young people



supporting people to stay well and independent



acting sooner to help those with preventable conditions



supporting those with long-term conditions or mental health issues



caring for those with multiple needs as populations age getting the best from

An exciting opportunity has arisen within the general practice (GP) IT support team for an enthusiastic individual to join our team as a GP IT support engineer.



You will have opportunity to support the delivery of high-quality digital infrastructure and IT support services across its network of practices and partner sites.



The successful candidate will be responsible for providing technical support, managing system configurations, assisting in the rollout of digital projects, and ensuring the effective setup and maintenance of IT systems and equipment. This role is integral to maintaining continuity of care through dependable digital services, especially in the dynamic environment of primary healthcare.



The post holder will assist their line manager in the support of the Cornwall and Isles of Scilly GP community's IM&T estate.

Their responsibilities and duties will include:

The installation, configuration, maintenance and support of all IT end user equipment and installed software in use throughout general practice.

The team is responsible for providing first and second level technical support, project based work and service delivery. This can include application, system, and hardware related technical support, being the technical lead on projects and installations covering all of the ICB's IT services.

Assist with device refresh programmes by managing the installation and replacement of hardware within general practice and liaising with other teams and third parties as required until conclusion of the project.

Ability to install data and/or voice network hardware and cabling, including Cat 5e and Cat 6, to internationally recognised standards.

Training end users in the effective use of their IT equipment and software irrespective of the ability and seniority in general practice.

The installation, configuration, maintenance and support of both Commercial Off The Shelf (COTS) and bespoke applications such as MS Windows, MS Office, Foundation Clinical Systems (EMIS/TPP) ancillary systems and other associated software.

Undertake proactive maintenance and troubleshooting of hardware faults and incidents with Windows desktop operating systems and supported applications



We are committed to creating an inclusive and diverse work environment and are always keen to hear from people who would like to work with us. We welcome applications from everyone regardless of age, disability or long-term health condition, gender identity or expression, race or ethnicity, faith, sex, sexuality or veteran status.



We are looking for people whose personal values and behaviours align with the NHS values outlined in the NHS Constitution and our own values and behaviours.



You can look forward to excellent benefits including discounts schemes, optional pension and life assurance, flexible working, and much mor e.



Please view the attached job description and person specification for more specific information about this post.



For hybrid working we offer the flexibility to work from an office (Bodmin, Truro), and from home, depending on the requirements of the team.