Job Description

General Be familiar with all the functions of the clinic system plus the national and local quality standards for primary care. Be aware of statutory, regulatory, and contractual requirements and assist with implementation as directed by the Practice Manager. In conjunction with the Practice Manager undertake specific duties in relation to fire safety, health and safety and risk management. Undertake regular delegated tasks and special projects as delegated by the Practice Manager.



Attend meetings as requested on behalf of the practice and undertake any follow up action. Assist the Practice Manager in compiling and updating policies and procedures. Support the practice in maintaining its Good CQC rating and strive towards an outstanding rating. Estates Management and Health and Safety Ensure the premises are properly maintained and cleaned.



Ensure adequate security and fire prevention systems are in place. Implement health and safety and infection control policies and ensure that audits and inspections are undertaken in accordance with the procedures. Financial Management Assist the Practice Manager in implementing cost reduction and income generation activity. Support the Practice Manager to keep operating costs in line with budgeted costs.



Organisational Convene meetings, prepare agendas, and distribute minutes. Complete audits and reports. Monitor administration and reception processes. Review rotas and monitor staff annual leave.



Be responsible for induction programmes. Be the point of contact for IT issues within the practice. Review patient feedback to develop services. Manage the structure of the appointment book.



Leadership and management support for others One of our core values is to look after people. We understand that looking after our staff supports high quality patient care. We are looking for you to provide supportive leadership within the practice. Leadership involves modelling the behaviours you expect to see, and we expect you to be a positive role model to your colleagues.



As a leader within the practice, we expect you to lead by example and strive for excellence and continuous improvement. We expect you to provide and refine operational processes to deliver excellent patient care and reduce the inefficiency burden to support your colleagues. Provide operational line management to selected members of the practice team. Communication Develop positive and effective working relationships with other gtd healthcare departments to facilitate the accurate and timely communication of information concerning clinical governance, risk management, quality assurance.



Promote positive and effective working relationships with stakeholders to support an integrated approach to high quality patient care. Delivering a Quality Service Put patients first and commit towards giving great quality care. Participate in the maintenance of quality governance systems and processes across the organisation and its activities. In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate.



Performance and Systems Management Support the development of effective methods of monitoring and quality assuring the performance of the operations function. Share systems knowledge and understanding within the business to enhance the quality of services delivered. Leadership Personal and People Development Actively promote the workplace and other remote sites as a learning environment, encouraging everyone to learn from each other and from external good practice. Encourage reflective practice within the team demonstrating a positive and supportive approach.



Develop a robust training programme and competency framework for non-clinical staff. Work proactively within the team to support and develop user and carer involvement in service delivery and service redesign to ensure the development of patient centred care. Corporate Responsibility We contribute to the well-being of our local communities and look to seek opportunities and opportunities to bring benefits to the communities in which we work. Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.



Work with others to clearly define values, direction and policies impacting upon care delivery. Other duties: Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.