Job Description

Location: Kelly Bray & Callington

Reporting to: Managing Director Hours: Full-time (39.75 hours/week) Salary:

38,000 - 42,000

per annum Bonus: Up to 1,500/month based on performance Reviewable: Uplift to 45,000+ based on performance after 6-12 months Start date: No later than 1 January 2026

Role Summary

As Practice Operations Manager for FAB Teeth x Archway Dental (Kelly Bray & Callington), you'll be the beating heart of daily delivery -- leading the team, managing patient flow, and making sure the practice runs like clockwork. You'll work closely with HQ teams (HR, Compliance, Training, Finance, Marketing) to implement systems, solve problems, and keep everything on track.

This is not a traditional dental PM role. We're building a bold new model at FAB -- and you'll be at the front of it.

Key Responsibilities

Team & Patient Flow

Oversee daily team flow, diary management, and surgery utilisation Line manage the TCO, Lead Nurse, and Deputy Lead Nurse Manage team leave requests, holiday planning, and sickness cover Lead daily huddles, drive rebooking & recall, and monitor patient experience Be visible, present, and supportive -- lead from the front, not behind a desk

Operational Execution

Maintain the practice environment to the highest standards of cleanliness, readiness, and compliance Sign off daily nurse checks and ensure weekly/monthly clinical governance routines are followed Troubleshoot scheduling issues, stock needs, or ad hoc operational gaps Escalate compliance issues to HQ when needed

HQ Integration

Execute HQ initiatives (e.g. training rollouts, marketing campaigns, CPD planning, stock transitions) Liaise with HQ functions: HR (for new starters), Training (for pathway completion), Compliance (for audit readiness)

Leadership & Culture

Coach team behaviours aligned with FAB values: Kindness & Warmth, Excellence, Open & Honest, etc. Run regular 1:1s, probation check-ins, and performance conversations (HQ support available) Foster a sense of ownership, accountability, and positivity within the team

What We're Looking For

A leader who thrives in fast-paced, people-first environments Experience in dental or healthcare ops (or similar roles in high-end hospitality, wellness, beauty) Someone who's hands-on, switched-on, and always one step ahead Emotionally intelligent -- knows when to challenge, support, or step in Organised, proactive, great with systems (Dentally, Outlook, Teams, etc.) Excited by change and building something new

What You'll Get

A chance to shape the future of FAB Teeth's care model from the inside 35 days annual leave (incl. bank holidays) 10 days full paid sick leave Team events, rewards, and personal development budget Performance bonuses linked to clear KPIs Full support from HQ teams: HR, Training, Compliance, Marketing, Finance
Certainly! Here's a warm, professional sign-off to add at the bottom of the job description:

How to Apply

If you're excited by the opportunity to lead a forward-thinking, people-first practice -- we'd love to hear from you. Please send your

CV

along with a

covering letter

outlining why you're the right fit for this role to MD David Lewis and Dr Felicity Bender.

We look forward to hearing from you!

Job Type: Full-time

Pay: 38,000.00-42,000.00 per year

Benefits:

Company events Free parking Health & wellbeing programme Private medical insurance Sick pay
Work Location: In person