Job Description

The Orchard Surgery is situated in Bromborough village and we currently have a patient list of nearly 7000 patients in the local area. We are a 3 Partner practice, with 4 salaried GP's, Nurse Clinician, Practice Nurse team, HCA, 3 GP Registrars and a wide team of varied healthcare roles working at the practice.

We are proud to be a recognised training practice and regularly have GP Registrars and medical students working at the surgery completing their GP Training, being mentored by our GP's.

We are also a Military Veteran Support surgery and are part of the Green Impact Project, working towards a more greener, sustainable way of working.

We are looking to recruit a part time GP Receptionist. The role would be to work as part of the reception team, providing first contact for both patients and outside services.

Main duties of the job

Duties include: Answering the telephone, booking appointments, answering patient queries via telephone and face to face, triaging patients for the correct type of healthcare, demonstrating confidentiality at all times, liaising with secondary care, pharmacies and other services, paperwork, to work within the guidelines and policies of the Practice, general office duties.

Knowledge of EMISWeb would be an advantage but not essential as full training will be given.

Overview of your organisation

Here at Orchard surgery we have a diverse team of both clinical and non-clinical staff, giving a varied set of skills to bring excellent service to all our patients.

We are a professional yet friendly team who all work well together and support each other within our roles.

12.60 per hour - We are currently a living wage employer

23hrs per week

Monday to Friday

Flexibility is a must with availability as overtime is required to cover staff absences on occasions. Ranging from 8:30am- 8pm

6 months probationary period

Annual leave entitlement is 5 weeks (pro-rata) plus bank holidays.

JOB TITLE: Care Navigator (Patient Services Team)

REPORTS TO: Office Manager

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Administration

To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols Handling of medical records Fax, photocopy, scan and email as requested Read code information identifies through patient contact for example 'Carer' Prescription request processing and query handling
Dealing with Patients

Receiving patients consulting with members of Practice team Handing completed repeat prescriptions to patient and checking names and address Provide care navigation in person and over the phone by enquiring about need and signposting accordingly Ensure detailed information about complaints or issued are shared with the Office Manager and Practice Business Manager Check pink box during every contact and offer services eg: shingles, flu, BP
Appointments

Process appointment requests with the most appropriate member of the practice team Deal with visits requests in line with practice policy Booking in domiciliary bloods
Computer

Process patients change of address/telephone number/mobile/email address Process repeat prescription request in accordance with Practice guidelines Process registrations for patient access and/or deal with any enquiries Creating the blood forms and urine sample forms Creating choose and book referrals to the correct dept. and liaising with patients if it is directly bookable
Telephone

Have working knowledge of telephone system Answer calls in a timely manner as a priority Chasing results from the different labs
Other Tasks

Ensure building security have thorough knowledge of doors/windows/alarm Tasks that you deal with should where possible be dealt with solely by you to avoid unnecessary handover Ensure notice boards are tidy and up to date with relevant information Ensure patient leaflets are kept up to date Support patients to use the health promotion room
Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to persons authorised in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified
Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk using the incident reporting or Significant Event policy/procedure Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources
Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate

Essential criteria

Educated to GCSE level or above or work experience to the equivalent

Desirable criteria

Other qualifications an advantage but regular online training and annual required training will be in-house. Full in house training will be given for the position.

Job Types: Part-time, Permanent

Pay: 12.60 per hour

Expected hours: 23 per week

Benefits:

Company pension Free parking On-site parking Sick pay
Schedule:

Day shift Monday to Friday Overtime
Application question(s):

Overtime required also. Are you able to work overtime?
Work Location: In person

Application deadline: 28/03/2025
Reference ID: GP receptionist/Administrator