Job Description

Background

A new and exciting opportunity has arisen for an accomplished and highly motivated Interim GP Receptionist/Administrator to join the team at Eltham Palace Surgery.

The successful candidate will be motivated, committed, and forward-thinking with experience working within a GP Practice.

Please ensure to submit your CV along with a covering letter to the Recruitment Manager: selicb.RecruitmentEPS@nhs.net

(Please note, we reserve the right to close early due to a high volume of applications)

Working Pattern:

Monday-Friday

25 hours per week

Job Summary

The senior administrator will be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team.

Duties can include, but are not limited to, supporting the administration and receptionist teams with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies.

The post-holder will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About Us

Eltham Palace is a GP Practice in Eltham (Greenwich), serving 8,000 patients.

We have 2 GP partners, 2 Salaried GPs, 2 Practice Nurse, Clinical Pharmacists and highly committed and enthusiastic administrative and reception staff.

We adopt a team approach to patient care and endeavour to monitor the service provided to patients, to ensure that it meets current standards of excellence.

Clinical Software: EMIS Web

Duties

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Undertake a broad spectrum of administrative duties commensurate with the role

b. Process incoming and outgoing mail

c. File and store records as required

d. Photocopy documentation as required

e. Process and distribute incoming faxes

f. Process changes to patient registration, deduction of record and new patient registration

g. Input data into the patients' healthcare records as necessary

h. Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately

i. Assist with total triage administration

j. Be an integral part of the general practice team

k. Act as a chaperone as required

l. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

m. Support in the delivery of enhanced services and other service requirements

n. Undertake all mandatory training and induction programmes

o. Contribute to and embrace the spectrum of clinical governance

p. Maintain a clean, tidy, effective working area at all times

q. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Skills

Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook EMIS / AccurX / DXS Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure
Job Type: Part-time

Pay: From 12.21 per hour

Expected hours: 20 - 30 per week

Experience:

Administrative: 1 year (required) GP Medical Secretary : 1 year (required) GP reception: 1 year (required)
Work Location: In person