Job Description

JOB OPPORTUNITY: Site Lead - Primary Care Practice

Locations:

Lincoln House Surgery Apsley Branch HP3 9SQ & Highfield Branch HP2 5TA

Hours:

37.5 hours/week (Shift rotation: 7:00am-3:00pm / 10:30am-6:30pm)

Salary:

25,000-30,000 per annum (dependent on experience)

Reporting to:

Operations Manager

About Us:

Lincoln House Surgery is a forward-thinking, high-performing GP practice with a dynamic and supportive environment. We are constantly striving to evolve and improve, and we are looking for someone who shares that same ambition and energy to join our management team.

This is an exciting opportunity for a proactive, organised, and approachable individual to step into a key operational leadership role. You'll work across two sites, alongside another Site Lead, to ensure both locations are managed efficiently and that patients and staff receive exceptional support every day.

About the Role:

As a Site Lead, you will play a vital role in the day-to-day running of both practice sites, supporting the Business and Operations Managers. You'll act as the main point of contact on-site, ensuring smooth operations, coordinating resources, managing reception and triage teams, and resolving issues quickly and effectively.

Key Responsibilities: Site Management

Oversee the daily operations of the practice sites Log and manage all estate and facilities issues, escalating where required Support staff with hardware/software queries and coordinate with IT services Handle general site-related queries, ensuring timely resolution Maintain high standards of communication between practice teams Perform regular premises and health & safety checks Ensure compliance with CQC regulations and emergency equipment checks Manage practice deliveries, including cold chain compliance Act as site Fire Marshal and lead on safety procedures Maintain well-stocked, clean, and functional consulting rooms Order office supplies and monitor stock levels Participate in management meetings and cascade relevant information Support with general administrative duties as required

Team Leadership - Receptionists / Triager's

Line manage the reception and triage team, ensuring high performance and service delivery Organise staffing rotas and manage annual/sick leave Conduct appraisals and regular performance reviews Monitor e-learning completion and coordinate training Motivate and support the team, resolving day-to-day issues Oversee petty cash handling and card payment systems Address and escalate patient complaints as needed Provide cover/support to the reception team when required

What We're Looking For:

Essential Skills & Experience

A-Level or equivalent qualification, plus relevant experience GCSE English (Grade C or above) + 3 other GCSEs Experience working with the public, in healthcare, and in administrative roles Previous leadership or team management experience Excellent communication and interpersonal skills Strong IT proficiency, including Microsoft Office & Outlook Organised, solution-focused, and confident under pressure Able to work independently and as part of a team Committed to confidentiality, professionalism, and quality service

Desirable Qualifications & Experience

AMSPAR qualification NVQ Level 2 in Health & Social Care Leadership or management qualifications Experience conducting appraisals and developing staff Familiarity with EMIS, SystmOne or Vision

Additional Requirements:

Willingness to work flexibly, including outside core hours if needed DBS check required Commitment to equality, diversity, and confidentiality

Why Join Us?

At Lincoln House Surgery, you'll be part of a passionate and caring team making a real difference to patient care. We offer an inclusive workplace where your contribution is valued, and your professional development is supported.

Benefits:

NHS Pension 30 days Annual Leave plus Bank holidays (pro rata for part time staff) Free on-site Parking Company events

Ready to Apply?

We'd love to learn more about you. Please send us your CV along with a brief cover letter or introductory paragraph telling us why you think you're a great fit for this role.

Kindly note that due to high volume of applicants we may not be able to respond to applicants that are not shortlisted. Previous applicants need not apply.

Closing date 19th Aug 2025. Please note that we reserve the right to close the vacancy sooner if we find the right candidate.

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Job Type: Full-time

Pay: 25,000.00-30,000.00 per year

Benefits:

Company pension Free parking
Application question(s):

Please list 2-3 dates and times when you would be available to attend an interview
Work Location: In person

Application deadline: 19/08/2025
Reference ID: Sitelead2025
Expected start date: 01/09/2025