Job Description

Description

Keoghs is a leading legal firm in the insurance sector and this is an ideal role if you want to take your first steps in a legal career.



The role would suit someone who has legal experience but has not previously run their own caseload although the training and support provided mean that previous experience is not a requirement.



This is a fast paced, vibrant department and we are looking for candidates willing to take responsibility for pre-litigation elements of the recovery process. Working efficiently to ensure that the financial recovery for the client is maximised and files which do not settle are prepared for litigation and transferred in a timely manner to achieve individual, team and department targets, KPI's.

Key Accountabilities

Reviewing instructions, initial correspondence to the policyholder and client and following any agreed escalation processes. Organising, prioritising and handling own workload in line with standard operating procedures to ensure that critical dates are met and KPI's and SLA's are achieved including processing client account balances within 5 working days and transferring files to litigation by Day 28. Correctly identifying quantum, liability and/or Third Party indemnity issues which warrant further investigation and transferring the file in a timely manner. Ensuring that files transferred to litigation are ready to be issued. Effective use of the case management system to ensure: All MI is accurate and updated in a timely manner, including updating the present position following each file touch.

Critical dates and SLA's are met.

All actions/strategies are documented by way of a file note All documents in the history are clearly labelled. Delivering quality work, as a minimum meeting audit benchmark standards. Driving own personal development. Contributes to team effort by working collaboratively to ensure that team targets are achieved and by positively contributing to team moral


Work Hours

35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Office location for this role is our Parklands Office, Bolton. We are hybrid working.

Experience, Skills and Qualifications

Essential Skills and Attributes:

Knowledge of the Road Traffic Act and an awareness of RTA Insurer and Article 75 status. Experience of working in a legal environment. Demonstrate experience of and the ability to: Work to set deadlines. Deal with calls and enquiries from clients and/or the public Organise and prioritise their workload Work as part of a team IT literate: proficient in use of Microsoft Office packages (Excel and Word) Good written and verbal communication skills Ability to remain calm under pressure Ability to take constructive feedback and set personal goals for continuous improvement.


Soft Skills

Behaviours - displays a positive and professional attitude towards their work and colleagues in line with Keoghs Shared Behaviours Communication - ability to adapt communication style to ensure a mutual understanding is achieved both with customers and colleagues Planning & Organisation - ability to structure, manage and prioritise workload accordingly Adaptability - ability to adapt to different situations and tasks, whilst maintaining quality and service Quality of Service - to be able to demonstrate an understanding of all detailed aspects of the service and function, and how that contributes to the success of the division


Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;



We are connected

We are Dynamic

We are Innovative

We succeed together

Benefits

Davies Incentive Plan 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme
Tech Scheme
Season Ticket Loan
Gym Flex
Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

About Keoghs

Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than 1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.


With more than 50 years' experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we've transformed the claims handling process for low-value personal injury claims; we've reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.