Job Description

We are seeking a

Graduate Customer Service Associate

to support our Birmingham, Castle Vale based team in handling inbound and outbound calls to our key customers.

Permanent role

26,000 - 28,000 (based on experience). Desired start date, no later than Monday, 10th of November 2025.

28-day holiday including bank holiday

Office-based

Working hours 9am-6pm

The

Graduate Customer Service Associate

will serve as the primary point of contact for customers, offering prompt, empathetic, and effective support.


Handling a wide range of enquiries through internal systems, calls and emails, ensuring service failures are managed and customers are updated. Working collaboratively with colleagues such as drivers, warehouse, and operations teams to deliver excellent service Evaluating the current process to support improvement planning Providing accurate tracking updates and estimated delivery times. Handling customer enquiries about orders, shipments, and deliveries. Investigating delivery delays, damages, or lost shipments, coordinating with transport partners to find solutions.

As a

Graduate Customer Service Associate,

you will need:


Strong

communication skills

(verbal and written) to deal with clients and internal teams.

Problem-solving ability

to handle delivery issues. High level of

organisation and attention to detail

for managing orders and documentation. Ability to

multitask and prioritise

in a fast-paced environment. Good

IT skills

, including logistics tracking software and Microsoft Office.

Who we are:

At Mobile People Powered Logistics, our people are at the heart of everything we do. We're a family-run business built on care, teamwork, and the belief that by supporting each other, we can deliver the best for our customers. We're proud to be leading the way in creating a greener future, becoming the UK's first independent logistics operator to achieve carbon-neutral certification. With a clear vision to reach zero emissions, we're showing that logistics can be both people-focused and planet-friendly.


If you are interested in this

Graduate Customer Service Associate

role, please apply here or send your CV to

tmarriott@mobileppl.uk