Job Description

We are looking for a

Graduate/Junior Technical Support Engineer

to join our Customer Success Team, where you'll provide

technical assistance

to our customers. This is an entry-level role, so you don't need prior experience--just a strong desire to learn, excellent problem-solving skills, and a proactive approach to troubleshooting technical issues.

You'll gain an in-depth understanding of our platform and how customers use it, helping to identify, investigate, and resolve any technical challenges they face. You'll also work closely with

our product, engineering, and customer success teams

to ensure customer queries are handled efficiently and with great care.

This role is ideal for

graduates with a passion for technology

, an analytical mindset, and a

customer-first

attitude.

Key ResponsibilitiesCustomer Support & Problem Solving

Respond to customer queries via our Support Portal (Zendesk), investigating technical issues and finding solutions.

Think critically and troubleshoot problems--even when the answer isn't immediately obvious.

Keep customers informed on progress and resolutions in a clear, professional, and friendly manner.

Collaborate with senior team members to ensure

i

ssues are handled efficiently.

Technical Troubleshooting & Investigation

Follow a structured approach to diagnose issues, identifying patterns and root causes.

Document step-by-step solutions for future reference and knowledge sharing.

Communicate complex technical issues to non-technical users in an easy-to-understand way.

Learn about APIs, integrations, and system configurations to assist customers effectively.

Continuous Learning & Collaboration

Work closely with other departments, including development, delivery and the wider customer success team to resolve technical issues.

Learn about Pimberly's platform

Take initiative in developing technical knowledge and best practices.

Provide feedback on customer challenges to help improve our product and processes.

What We're Looking For

Strong problem-solving skills

- You love working through challenges, identifying patterns, and finding solutions.

Excellent communication skills

- You can explain complex topics in a way that anyone can understand.

Attention to detail

- You spot inconsistencies and ensure accuracy in your work.

A proactive mindset

- You take initiative, ask questions, and constantly seek to improve.

Resilience & adaptability

- You stay calm under pressure and are eager to learn from setbacks.

A passion for technology

- You enjoy learning how software works and want to build a career in tech.

Degree in a relevant field

- Computer Science, IT, Engineering, Mathematics, or a related field

What's in It for You?

Comprehensive training

- We invest in your success with hands-on learning and mentorship.

Career growth opportunities

- We love to promote from within and support career development.

Fantastic benefits package

, including:

Enhanced Pension (after probation)

Birthday Day Off

Healthcare Cash Plan (covering dental, eye tests, and more)

Group Income Protection & Life Insurance

Cycle-to-Work Scheme

Enhanced Maternity & Paternity Pay

Long Service Holidays

Social Events & Charity Days

This is your chance to kickstart your career in tech, be part of an exciting and growing company, and develop valuable skills that will set you up for future success.

Job Types: Full-time, Permanent, Graduate

Pay: 26,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Enhanced maternity leave Health & wellbeing programme Paid volunteer time
Schedule:

Day shift Monday to Friday
Work Location: In person