Job Description

Job Title: Technical Support Engineer

Job Type: Permanent, Full-time

Location: Milton Keynes (Office-based)

We are growing our technical team and are looking for experienced Electrical and Mechanical Engineers. If you are a tech-savvy individual with a passion for problem-solving, customer satisfaction and enjoy working closely with external sales teams to drive market growth. We have the perfect opportunity for you!

Who we are:

SMC are the market leader in pneumatic and automation technology, innovation and customer experience is at the forefront of everything we do.


Over the years weve done some pretty big things:

Weve got aeroplanes into the air, cars on the road, battened down the hatches on board ships, and reduced the CO2 footprint of commercial freight Weve put bread on your table, pulled you a pint, put the shirt on your back and a phone in your pocket

We dont do these things ourselves of course, but we work with the people that do... to enable their labours and dreams to be realised. Sometimes our role is significant; sometimes its small, but its never trivial and its always rewarding.

The Role:

The role involves supporting SMC products and assisting in the applications that they could be used in. These technical questions come in via the phone, email and internal systems, from internal customers and external customers to SMC. The product range is large spanning from pneumatics to electric drives, serial interface to chillers.

Key Responsibilities:

Provide technical support through phone, emails, Teams calls and Webinars Continuously develop your skills and knowledge in the industry Provide support and training to internal departments Provide showroom tours to customers

Requirements:

Level 3 qualification in an Engineering discipline or relevant experience Methodical problem solver, organised and able to keep clear and comprehensive records Strong communication skills, both written and verbal. This role demands someone with the ability to be understood using a lot of communication channels Ability to work collaboratively with cross-functional teams Have technical knowledge paired with a degree of sales understanding would be of benefit Enthusiasm for energy-saving initiatives and sustainability

Why Join Us:

Dynamic Work Environment:

Be part of a dynamic and innovative team that values creativity and collaboration

Professional Growth:

Opportunities to continuously develop your skills and knowledge through training and hands-on experience

Market Impact:

Contribute to the growth of market share by working closely with the external sales team

The package:

We offer a competitive salary and attractive package of benefits including, 25 days holiday, plus additional holiday purchase scheme, private medical cover, Smart-Tech purchase scheme, 24/7 access to our Employee Assistance Programme (EAP), retail discounts, salary sacrifice personal pension plan and more!

Sustainability Focus:

Contribute to energy-saving initiatives and make a positive impact on the environment.

The Selection Process

:


Upon successful application, candidates will beasked to undertake a first interview online followed by some online testing andlastly a second interview face-to-face, onsite at our SMC Offices.


We encourage diversity and welcome applicants from all backgrounds to apply. Join us in shaping the future of our industry!